News Disney now offers dedicated support for passholders as part of its new V.I.PASSHOLDER program

[Kman101]

This is a "perk".

So when the price increases they'll tout: "But look at all the benefits...you even get your own very special "hotline"".

Which will go something like this: "Sir, are you a DVC member?, How about a Tables in Wonderland member? Have you tried any of our hard ticket events? They're really very "magical". Luckily for you we're running a special promotion today........" -

Yeah, I get all that, but I was only calling to confirm my room reservation.

"Well I'm so happy you called today....we also have a special resort promotion and can upgrade your room for only $109 a night"..........

lol. Nailed it.

I want to appreciate what they do but it seems so ... minimal. Whats with their sudden interest in passholders? I mean the "entrance" is nice enough, the hotline is fine, Extra Magic Hours aren't inclusive of all (and I saw TSL was dead for the previews - why weren't all included again?) ... it's a bizarre mix. And making guests show up four times for a cutting board? Who comes up with these things?

 

[Radeksgrl]

Since silver and weekday passholders are excluded from VIPassholder events (just like I was excluded from Pandora passholder preview event last year, and just like I was also excluded from TSL early morning passholder event this month), are they going to hang up on us lower-tiered passholders if we call this phone number???

 

[s8film40]

I think what they really mean by this is they now have a dedicated number for Passholders so that they can identify you as your calling and prioritize their "real customers" ahead of Passholders.

 

[Radeksgrl]

I think what they really mean by this is they now have a dedicated number for Passholders so that they can identify you as your calling and prioritize their "real customers" ahead of Passholders.

Exactly!!!

 

[Brad Bishop]

This is a "perk".

So when the price increases they'll tout: "But look at all the benefits...you even get your own very special "hotline"".

Which will go something like this: "Sir, are you a DVC member?, How about a Tables in Wonderland member? Have you tried any of our hard ticket events? They're really very "magical". Luckily for you we're running a special promotion today........" -

Yeah, I get all that, but I was only calling to confirm my room reservation.

"Well I'm so happy you called today....we also have a special resort promotion and can upgrade your room for only $109 a night"..........

It's a non-perk perk. No one wants to call customer service any longer. Most of us avoid it like the plague and do everything we can to resolve our issues:
- on the website
- via chat
- email (starting to get toward the bottom of the barrel
- voice (bottom of the barrel)

I don't want to speak to someone. I want to push a button in an app. Further, if I do "fall through the cracks" on some request/issue and really do have to call, I want the person on the phone to be able to handle my issue (which is rare).

Anyway, you basically have CSRs / call centers looking for something to do these days so they become "specialized" and are now "perks".