News Star Wars Galactic Starcruiser coming to Walt Disney World 2021

[Lil Copter Cap]

I watched this video in its 4 hour entirety last night, after several people in the Disneyland forum raved about it and said I should. I fully expected to start skimming after a few minutes, but suddenly I looked up at the clock and an hour had already gone by. I was hooked. The video is very well done and fascinating. This young lady is sharp as heck!

So much has already been said about it, and there were so many parts that were new information to me, but one thing that absolutely infuriated me was...

Miss Nicholson's explanation of how at several times during her Starcruiser experience, the product she specifically paid for either failed or never arrived or was defective. And so she went through the approved channels via Guest Services or a 1-800 number to report the problem and ask for a fix or a refund. And she was repeatedly denied refunds or replacement merchandise after speaking to Disney customer service reps, reminded that she didn't read the fine print and thus Disney owes her nothing, or was simply ghosted by Disney over their own errors. Until... after exhausting all normal service solution options, she posted about the problem/defect on Twitter and then because she has a few hundred thousand followers suddenly a Disney rep was calling her personal cell phone to apologize and set up an immediate solution. That's utter crap on Disney's part!

The Disney reps contacting her via Twitter days/weeks after her problem was ignored by Disney's regular and traditional customer service channels were routinely gushingly polite, and suddenly went over and above to please her. She got a replacement droid sent to her via overnight FedEx with a bunch of free swag added, as one example.

She paid over $6,000 for a 2 day stay for her and her sister, and Disney could not, or would not, fix the obvious errors or broken merchandise during and after the cruise. But suddenly when she posts on Twitter with a high follower count, Disney assigns a personal shopper to her to send free replacements and love gifts to her.

If she was Jenny Nicholson a dentist from California on the Galactic Starcruiser with no Twitter account, she's SOL with Disney.
But once she notifies Disney she's Jenny Nicholson a blogger from California on the Galactic Starcruiser with 350,000 Twitter followers, Disney does a 180 and starts kissing her behind and reversing their prior customer service decisions?

This is unacceptable behavior and policy on Disney's part. If the massive failure of the Galactic Starcruiser proves anything, I'm glad it could prove that.

Couldn't agree more.

And I love that she acknowledged how unfortunate this is for others. (Because she tried to initially not take advantage of her privileged position on the internet.) This genuinely won me over.

She's incredibly sharp, well-spoken, and definitely knows what she is talking about. I greatly enjoyed all 4 hours of the video.

 

[TP2000]

Couldn't agree more.

And I love that she acknowledged how unfortunate this is for others. (Because she tried to initially not take advantage of her privileged position on the internet.) This genuinely won me over.

She's incredibly sharp, well-spoken, and definitely knows what she is talking about. I greatly enjoyed all 4 hours of the video.

Agreed.

And what's funny is that a few years ago I could have easily dismissed her because she's this very young person, wearing funny outfits, making 4 hour long videos about Disney nerdy stuff. But she taught me not to dismiss that type of person just because they are so young, and so nerdy/wacky. It turns out the wackiness is genuine charm, on top of real knowledge and savviness.

She's a very sharp young lady. She nails Disney to the wall on every single issue she tackles here in this video, and she does it with a fully researched archive of official public statements and deadly quotes from the past. Plus youthful wit and charm.

If I were 23 again, and straight, I'd ask her out immediately. Or at least buy her a drink and see where that goes.

 

[Mickey's Pal]

Agreed.

And what's funny is that a few years ago I could have easily dismissed her because she's this very young person, wearing funny outfits, making 4 hour long videos about Disney nerdy stuff. But she taught me not to dismiss that type of person just because they are so young, and so nerdy/wacky. It turns out the wackiness is genuine charm, on top of real knowledge and savviness.

She's a very sharp young lady. She nails Disney to the wall on every single issue she tackles here in this video, and she does it with a fully researched archive of official public statements and deadly quotes from the past. Plus youthful wit and charm.

If I were 23 again, and straight, I'd ask her out immediately. Or at least buy her a drink and see where that goes.

Her video will go down in history of one of the greatest videos of all time on youtube. She really torched Disney and those in this thread trying to disprove or discount her experience and critique of the Star Wars hotel by literally saying the exact pharses used by them (she was soo smart to anticipate their exact retorts) in this thread and flat out saying the excuses do not fly and breaks down why! Brilliant stuff.

 

[Mickey's Pal]

I watched the video (twice). The video is the reason I came back to this thread. I want to discuss the things Jenny addresses in the video with fellow parks fans here on WDWMagic.

I see no evidence here that you have watched the video, or understood it.

I Have seen it 4 times. 5 by this weekend.
I fully understand it and LOVE IT. And it fets better and mpre scathing everytime I watch it. All of your questions she addresses in the video.

 

[_caleb]

I Have seen it 4 times. 5 by this weekend.
I fully understand it and LOVE IT. And it fets better and mpre scathing everytime I watch it. All of your questions she addresses in the video.

I'm glad you finally stopped claiming the video "proved" anything about how anyone other than Jenny felt about the Starcruiser. "Addressed" seems like a much better word. The way you posted this earlier:

"Her video proved the vast majority who experienced it did not love it and she breaks down why and that exact argument you made lol"

Made it sound like you didn't watch the video, didn't understand it, or didn't know how to communicate your thoughts clearly.

I've made it clear that I liked the video and I don't disagree with anything in it. Jenny shares her experience and her opinions and what she sees as larger issues. People are free to agree with her or disagree with her, and some people in this thread had very different experiences on the Starcruiser and felt otherwise.

I'm tired of reading nonsense by people who have strong, yet completely uninformed, reactionary opinions.

 

[Mickey's Pal]

I'm glad you finally stopped claiming the video "proved" anything about how anyone other than Jenny felt about the Starcruiser. "Addressed" seems like a much better word. The way you posted this earlier:

"Her video proved the vast majority who experienced it did not love it and she breaks down why and that exact argument you made lol"

Made it sound like you didn't watch the video, didn't understand it, or didn't know how to communicate your thoughts clearly.

I've made it clear that I liked the video and I don't disagree with anything in it. Jenny shares her experience and her opinions and what she sees as larger issues. People are free to agree with her or disagree with her, and some people in this thread had very different experiences on the Starcruiser and felt otherwise.

I'm tired of reading nonsense by people who have strong, yet completely uninformed, reactionary opinions.

It does prove the vast majority who went on it did not love it as so many claim.

 

[LindseyDisney]

I'm an introvert and hate using smart devices. Watching Jenny's video only confirms this hotel would be my personal nightmare. But makes me mourn for Pleasure Island and their actors. And the actors in the parks.

 

[BagOfGroceries]

 

[MarissaBullock]

I am also an introvert, but I have learned to feel alone even among people. It helps me to worry less.