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UPDATE: Got a call from Guest Services - they are sending me a $100 voucher that expires in 1 year to be used at any of the Disney parks for the inconvenience. However they were sure to point out, that the reason I did not get the "pack" was because I booked and arrived the same week. Which is...

Just for reference - we booked a complete package - with meal plan etc. It has been verified that a packet was supposed to be given to us - we received the itemized list of all the vouchers in the mail after our vacation - We received a call today from a Guest Services rep - who basically said...

Agreed jk12000 - or even better - when you specifically "ask" about something that is supposed to be included in your pack, the representatives (you would assume) - should know the answers. The whole issue for me - is that since we booked and left the same week we never received the packet in...

Ah gotcha - all good.

LOL - thanks for your support and your understanding. :) We did go to Disney Interactive though (there were 2 vouchers for that I found out) - so that burned a little, we played mini-golf (2 free vouchers) and did eat at Planet Hollywood, ($15 discount coupon). There was also a Planet Hollywood...

Thanks LizC - it was - we enjoyed it.

My experience - overall we had a great time with the family - but one thing left a bad taste in my mouth. Here is the letter we wrote to Debbie Bellavia-Hart, Director, Guest Experience Service. Email address: WDW.Guest.Communications@disneyworld.com To Debbie Bellavia-Hart, I am writing...