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We are booked to go to WDW in May, but I am dreading it. We've had to cancel the past two years and our granddaughters really want to go. I used to go frequently many years ago when fastpass worked. I don't understand much about the Genie+ or any other new programs. Do we still have to pick a...

Insurance purchased through WDW and Disneyland is not Cancel for Any Reason, but their cancellation policies are so liberal that you may not need it. You can usually move a trip to a different date until the day before you leave without penalty.Sep 17, 2018

The insurance didnt replace anything. They were out $0. It wasn't even used. If they will roll the insurance over when you cancel and reschedule (which they say they do but did not tell me) I could have rescheduled on that first phone call to Disney. As it was I already had a reservation made...

I did get thi matter resolved and got a full refund from a guest relations rep.

I did eventually get the money rolled over to next year's trip through a guest relations rep.

Disney rep called today and told me they rolled the insurance over to next year's trip. The email that Clamman sent to me was helpful. The guest relations rep was very nice and helpful. She apologized for the mixup and said that the cast members that I talked to had received "coaching" whatever...

I am happy to say that after I followed the advice of Clamman73 that my Insurance money was rolled over to my next trip! Thanks Clamman73! A Magical Day for sure.

Thanks for your text. Maybe I should have titled it Losing Insurance Money.

Did you have trip Insurance through Dusney/AON?

Thank you

Thanks!

Thanks!

Please read my follow up explanation of why I consider this unfair. I'd be glad to hear any comments you might have.

It's the fact that Disney told me after I already cancelled that I needed to talk to the insurance company who then referred me back to Disney. Three Disney reps said that if I would have rebooked the insurance money would have gone to my new reservation. I explained to them that I had made...

Sorry.

I did just that today and was told by the guest representative (who checked with another) that because I cancelled the trip the insurance money was gone. They said had I booked another trip that the insurance money WOULD HAVE transferred with me. I asked why I wasnt told this and they apologized...

I did just that today and was told by the guest representative (who checked with another) that because I cancelled the trip the insurance money was gone. They said had I booked another trip that the insurance money WOULD HAVE transferred with me. I asked why I wasnt told this and they apologized...

I called again and was told by the guest representative (who checked with another) that because I cancelled the trip the insurance money was gone. They said had I booked another trip that the insurance money WOULD HAVE transferred with me. I asked why I wasnt told this and they apologized...

I called just that today and was told by the guest representative (who checked with another) that because I cancelled the trip the insurance money was gone. They said had I booked another trip that the insurance money WOULD HAVE transferred with me. I asked why I wasnt told this and they...