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Would you accept this as a response. Thank you for your letter and I really appreciate the feedback so here is what we decided to do. We are going to turn WOL into horizons however, demolish universe of Energy and go ahead with a guardians attraction?

So your solution is that if my son wants to take his security blanket with him on vacation so he feels safe while In a new environment I should tell him no just in case someone comes into his room and takes the blanket away? Should I throw his toys out at home just in case we get robbed ? You...

If my son had left the blanket in the hotel lobby or near the pool then this would 100% be my fault or my son's fault for taking it out of the room and leaving it somewhere, but this is not the case here. The blanket was "taken" from my room. The housekeeping staff was not paying attention when...

Thanks for the info. Now here comes the question for Disney's great service. If it's going to take them 2-4 weeks to call me why are they sending out emails guaranteeing a response in 5 days maximum?

We filed a ticket with the hotel the day after it happened and I contacted the lost and found by phone when I returned home looking for an update. Someone from lost and found told me they were going to call me back after checking a certain place however, when they did not I called the hotel...

The issue that I had was as follows; while staying at the Polynesian and had my room serviced by Housekeeping they took my son's blanket when they cleaned the sheets. We reported it to lost and found however, the blanket has never been recovered. When I spoke to the front desk about it they...

It's not in my spam folder and I sent a follow up email on Monday where I got another automated response however, no real response yet.

I had an issue with housekeeping at the Polynesian during my last stay in March. I sent an email to wdw.guest.communications@disneyworld.com. I then got an automated response that someone will contact me within 5 days however, it has been almost 2 weeks. Any ideas where I should this letter/...