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Great response. I enjoyed reading A contradiction without it ever feeling even remotely personal. Something increasingly rare on these forums so credit to you and thank you for keeping it civil. Great example and yes a bit anecdotal. I absolutely acknowledge the high overhead cost but at the...

I already gave a number. And we are definitely going to disagree on this one. Over 11 million in profit in one month. I'll elaborate only to say that the month was one of the months of this year, 2025. I'll also add that there is no world in which 90% of the profit is coming from the retail...

Yes this may absolutely be correct. Recently learned what I consider to be an impressive financial statistic about one of the deluxe hotels, just that one, made a profit of over 11 million in 1 month. For clarification, this was literally profit. Not revenue. But actual money in the pocket...

I have work hotels for over 30 years and 7 of those where Disney Front Desk. 2 as hourly and 5 in a salary capacity. These are two very interesting takes. Thank you both for sharing

That was a lot.... you're passionately against it. I think it's important to keep this in context that technology is changing. More and more people are going to wireless technology in their lives, and so goes the technology that hotels use at their front desk. Something that seems to have...

100% this.

I've never seen them used at a Disneyland Resort. And I've never done the coast starlight. It's definitely on my bucket list. A few days at Disneyland and then starlight to Seattle. I want to go the whole way.

I did a Google search on whether or not Hyatt is still Using iPads today and the answer varys a bit depending on how the search is worded. Seems they've largely replaced it the process with the World of Hyatt app. Completely off topic but interesting that you've mentioned Emeryville. Have...

Fully aware, and was very much the point. They've been doing it for a long time. Agreed that not all of them do it, but the article never claims that all of them do it just at an increasing amount of hyatts do. Maybe they altered course since 2013, I don't know. But clearly Disney is not the...

https://biztechmagazine.com/article/2013/06/using-ipads-check-provides-customer-service-boost-hyatt-hotels

It also suffered from being forced to debut before it was ready, the annual pass holders just weren't having it. And they remain completely unforgiving. One of them was my friend and told me just how terrible it was. I went in July of its first and only summer. It was about 2 months old now...

I think the ratings were oh my God it's hot and I'm melting. Barring that it was a great experience 🙂

No they didn't;)

The iPads are capable of reading a credit card. They have built in credit card swipers AND tap to pay capabilities. It's no less private then doing it at the desk as like the desk no one is reading numbers out loud or saying a card number out loud. In the lobby may even be more private as...

So have I but also many that don't. It's not universally loved. It's not a grand slam hit. I do genuinely like it but It's not their best that they could have done. Far from it.

You love it... Any do not. As I read reviews is definitely not a slam dunk. I have been on it three times. It's not bad but is not amazing. I kind of like 2.0 more.

I disagree on Everest. It's more thrilling but rather basic compared to BTMRR, the Matterhorn, Grizzle Gulch.... Agree on Pandora Soaring? Well that was an exceptional attraction in a non-exceptional theme park that very much was built with with the "better than nothing" mindset. But...

29 performers in-between the floats: 5 - with butterflies on their heads 4- ice crystals before Elsa 12 - Three pairs of ballroom dancers before and after the Prince and princesses. 7- waves before Moana 1 - tinker bell add on the floats I think it totals 58 performers But.... I think...

I get that but this is the standard across all front desks at Walt Disney World. And some of the motivations here are actually genuine. I'm a critic of the company but I'm going to give him a pass on this one. It removes a barrier between the cast member and the guest, the desk itself. It all...

The iPads are used to check in guests and perform other front desk tasks that were previously handled by a desktop computer. They're not part of the costume, theming or storyline. In this case they're no different than room keys going to a decisively non-victorian magnetic/RFID chip card with...