What problems are you alluding to?
The Premier is selling. The regular version is selling and the Individual ones are selling as well. There has been basically no online “outrage” over people not liking any version of the product or demanding refunds etc. So unless the problem is finding a way to get people to spend more money i dont know what the issue is
While I can't say I'm eager to jump into this debate per say, I am recently back from the parks. I'm not sure it is correct to say there are no problems or complaints with parkgoers who buy LLMP or LLPP.
I saw plenty of people having problems that took the form of going to guest services in the parks.
There were certainly people who bought one of WDW skip-the-lines and then could not use what they bought because rides went down.
A number of rides were down over the course of the days I was at WDW. At Universal, if a ride goes down it is no big deal. We just come back later. At WDW, a ride going down often quickly snowballs into a much bigger mess.
One thing I find frustrating is that there is often no way to rebook LL's if you know you can't make your return time. CM's make some allowance to use the LL late, but I've also been given the 3rd degree. That should never happen.
I've had CM's ask in a very nasty tone, "WHY are you 3 hours late?"
I find that somewhat humiliating. This is MY VACATION. I really should not have to explain our health issue (vomiting/diarrhea/fem issues), or that we were stuck in another ride queue, that WDW's transportation was slow, a meal was very slow...and often the answer is all-of-the-above. I find it dumb that I should have to explain all (any) of that...because WDW MAKES IT impossible for us to reschedule our stupid fastpasses. This is the stupid system they created. It didn't used to be this way.
A more detailed example:
At park opening one morning, we got in line for Jungle Cruise. Posted wait was not bad when we got in line, but it was backed up towards PotC. By the time I was at the actual ride entrance posted wait was substantially higher. I was in the line for about 30minutes when the ride went down.
And this was at park opening, when the wait for many rides was still near zero (even at 9:30). Losing 30minutes in the JC queue was costly. NO return passes at the attraction! We asked at GS if we could get a return pass, and we were told they don't normally give them out to people who were waiting when rides go down. It wasn't the best way to start the day. A few hours later, SM also went down while I was I the queue, but we didn't dare leave the queue.
I've had a number of times where one ride going down at WDW = wrecked evening plans. Where getting stuck in the queue an extra 40minutes meant missing out: on a good chunk of the evening extra hours, Dinner plans, or having enough time to get to our hotel to change before dinner (very important in summer), etc.
Generally, the same issue doesn't crop up at Universal. While rides sometimes go down, there are no passes to reschedule. We can get back to our hotel in less than 15minutes, so the logistics are much simpler. Dining is also much more carefree. We don't have to even think about no-show fees, ADR's, and the logistics of getting from the parks to Citywalk is 5minutes.
After a good number of split visits, we find the Universal portion of our visits a lot less stressful.
