• The new WDWMAGIC iOS app is here!
    Stay up to date with the latest Disney news, photos, and discussions right from your iPhone. The app is free to download and gives you quick access to news articles, forums, photo galleries, park hours, weather and Lightning Lane pricing. Learn More
  • Welcome to the WDWMAGIC.COM Forums!
    Please take a look around, and feel free to sign up and join the community.

Disney needs better targeted marketing for their cruises

Pizza Moon

Well-Known Member
Original Poster
So... why not write a letter to Disney rather than complain on a message board that will have no bearing on Disney's decisions?
Idk I just thought it would be interesting to talk about to see if people got targetted ads.

Clearly they don’t, they just re-use digital ads for all audiences which is not going to bring the absolute highest ROI, but they likely don’t care.

If I was running Disney I’d maximize ROI everywhere I can where it doesn’t dilute the guest experience.

This is a perfect example.
 

mkt

When a paradise is lost go straight to Disney™
Premium Member
Idk I just thought it would be interesting to talk about to see if people got targetted ads.

Clearly they don’t, they just re-use digital ads for all audiences which is not going to bring the absolute highest ROI, but they likely don’t care.

If I was running Disney I’d maximize ROI everywhere I can where it doesn’t dilute the guest experience.

This is a perfect example.

(Everyone get out your corporate bingo cards.)

There’s actually a very simple way to increase ROI. Spend less money.

That means reducing costs and leveraging efficiencies.

One obvious way to do that is not hyper-targeting your audience so aggressively that the campaign barely reaches anyone.

When you narrow the audience too much, CPMs go up, delivery gets worse, and the message barely gets out. In effect you’re spending more money to reach fewer people.

Sometimes the more efficient move is simply expanding the audience a bit so the system can actually distribute the ad instead of choking it off.

That means you might spend (purely theoretical numbers for this exercise) $100 to reach 10k people instead of $1000 to reach 1k.

So if you’re seeing these ads, it’s because someone already ran the math and decided that reaching you was worth the marginal cost.

In other words, this wasn’t an accident. And you’re probably not the first person in the room to think about it.
 

Pizza Moon

Well-Known Member
Original Poster
(Everyone get out your corporate bingo cards.)

There’s actually a very simple way to increase ROI. Spend less money.

That means reducing costs and leveraging efficiencies.

One obvious way to do that is not hyper-targeting your audience so aggressively that the campaign barely reaches anyone.

When you narrow the audience too much, CPMs go up, delivery gets worse, and the message barely gets out. In effect you’re spending more money to reach fewer people.

Sometimes the more efficient move is simply expanding the audience a bit so the system can actually distribute the ad instead of choking it off.

That means you might spend (purely theoretical numbers for this exercise) $100 to reach 10k people instead of $1000 to reach 1k.

So if you’re seeing these ads, it’s because someone already ran the math and decided that reaching you was worth the marginal cost.

In other words, this wasn’t an accident. And you’re probably not the first person in the room to think about it.
I don’t think targeting a 14-17 year old with “little kids” ads for Oceaneer's Club or cringe AquaMouse ads instead of targeted to 14-17 year olds is not going to make the campaign not reach anyone, frankly it would perform better.

It would not only actually cause a kid to potentially beg their parents to go, it could have an ability to go viral if done cleverly, but beyond that would actually appeal to that age demographic, which Royal Caribbean corners in the targetted ads I speak of: they don’t advertise gambling to 17 year olds but they sure are going to advertise Coco Cay, the food, the dancing, the shows, etc.

That wouldn’t change Disney’s brand at all: they appeal to everyone. That’s the Disney difference, and if they have a TikTok ad running, have your high quality general ad with the demos targeted that work, but have other ads running on a smaller scale targeting people.

There is a MASSIVE public perception gap in what DCL is (for little kids with families) versus what it is (primarily for families with kids of any age, but still fun for anyone).

They’re already spending money on targeted ads, they might as well do it right. Disney doesn’t understand that people aren’t doing Disney ships just to go to some “lounge” they’re there for the whole experience.

Marketing wise they push things (like a lounge) they in focus groups deliver an interest and then people see the rest while on the cruise and return based on that complete experience. I’m not saying Disney doesn’t know how to market generally for the family cruising niche.

That can all still happen while not wasting money on an ad for say a 25 year old that shows off really cringey AquaMouse rides, instead of you know someone who’s say 22, an influencer or something doing it, or pair that with snorkeling at Castaway, showcase ports of call, Serenity Bay, show off Palo; the fact it’s a vacation where at dinner you’re together but you can have “time away” from the little kids, show off the musicals, show off the adult night comedy/musical/magician acts, silent DJ. You don’t have to have them all in one ad make an ad showcasing one specific thing like the AquaMouse ad that isn’t cringey. Disney just plays things way too safe and bureaucratic.

Please tell me you understand…

Because that’s all I’m saying. I agree with most of your points :)
 
Last edited:

LAKid53

Official Member of the Girly Girl Fan Club
Premium Member
Idk I just thought it would be interesting to talk about to see if people got targetted ads.

Clearly they don’t, they just re-use digital ads for all audiences which is not going to bring the absolute highest ROI, but they likely don’t care.

If I was running Disney I’d maximize ROI everywhere I can where it doesn’t dilute the guest experience.

This is a perfect example.

As I stated previously, I get targeted ads all the time for every single Disney product.

And that includes Golden Oak.

Why do you think they send you a survey after visiting a park, a stay in a Disney resort, or taking a Disney cruise? Or frankly, using any Disney product? We now get surveys after participating in runDisney races. Disney isn't just interested in your opinion about that experience....they are data mining to make future experiences "just for you."
 
Last edited:

LAKid53

Official Member of the Girly Girl Fan Club
Premium Member
(Everyone get out your corporate bingo cards.)

There’s actually a very simple way to increase ROI. Spend less money.

That means reducing costs and leveraging efficiencies.

One obvious way to do that is not hyper-targeting your audience so aggressively that the campaign barely reaches anyone.

When you narrow the audience too much, CPMs go up, delivery gets worse, and the message barely gets out. In effect you’re spending more money to reach fewer people.

Sometimes the more efficient move is simply expanding the audience a bit so the system can actually distribute the ad instead of choking it off.

That means you might spend (purely theoretical numbers for this exercise) $100 to reach 10k people instead of $1000 to reach 1k.

So if you’re seeing these ads, it’s because someone already ran the math and decided that reaching you was worth the marginal cost.

In other words, this wasn’t an accident. And you’re probably not the first person in the room to think about it.

Marginal cost vs marginal return

My god, I just time warped back to B School. 😉
 

monothingie

Plusser of Turbocharged Activations!
Premium Member
After watching this new ad, I really, really don’t think DCL needs any pointers on their ads.

The thread title is, frankly, hilarious.


I'd get emotional too...after I saw how much all that magic would cost.

Just it suck up and consume carefully crafted marketing that targets the gullible and nostalgia driven who excel at making poor decisions.
 
Last edited:

monothingie

Plusser of Turbocharged Activations!
Premium Member
Everything's fine....

1773665228191.png
 

monothingie

Plusser of Turbocharged Activations!
Premium Member
lost-in-space-danger.gif

DCL is clearly on the verge of collapse!
Offering 20% off select cruises (some categories excluded) and a $250 cruise credit
must mean that NOBODY is signing up for this Spring's cruises!!!

Maybe they need to send more ads to teenagers...
Discounting and promotions have up until recently not been a thing for DCL. They are having increased diffculties filling ships on some sailings and it's likely because of their pricing.
 

HauntedPirate

Park nostalgist
Premium Member
Before anyone blows a gasket, no one is suggesting DCL isn't sending out ships that are 90+% full and as a business unit they are rather profitable. However, their pricing models may have reached a tipping point, along with other cruise lines upping their game in the last 6-7 years, and they are no longer guaranteed vacation dollars just because they are Disney and are noticing booking trends that aren't in the direction they want them to be.
 

peter11435

Well-Known Member
Discounting and promotions have up until recently not been a thing for DCL. They are having increased diffculties filling ships on some sailings and it's likely because of their pricing.
There have been discounts and promotions available for DCL for the entirety of the two decades I have been sailing with them.

There’s certainly a variety of promotions available now but it’s not unheard of. Pricing could be a catalyst but the fact that their inventory has more than doubled in the past few years is a more significant factor.
 

monothingie

Plusser of Turbocharged Activations!
Premium Member
There have been discounts and promotions available for DCL for the entirety of the two decades I have been sailing with them.

There’s certainly a variety of promotions available now but it’s not unheard of. Pricing could be a catalyst but the fact that their inventory has more than doubled in the past few years is a more significant factor.
The majority of promotions have been with regard to deferring or discounting deposits, even during the Covid recovery. Up until 2024, there were almost no instances of discounting cabins to fill ships.

With regard to doubling of inventory, while DCL has brought 3 new ships online in the past 3 years, they have been careful not to compete with themselves on established itineraries. Rather you see ships going to serve other destinations beyond the traditional East/West Caribbean sailings which are currently being discounted.
 

Pizza Moon

Well-Known Member
Original Poster
lost-in-space-danger.gif

DCL is clearly on the verge of collapse!
Offering 20% off select cruises (some categories excluded) and a $250 cruise credit
must mean that NOBODY is signing up for this Spring's cruises!!!

Maybe they need to send more ads to teenagers...
That’s not what I’m saying, and you know that.

Though thankfully Disney’s peak pricing is coming down with their larger capacity. Spring Break used to just be ridiculous.
 

Pizza Moon

Well-Known Member
Original Poster
Before anyone blows a gasket, no one is suggesting DCL isn't sending out ships that are 90+% full and as a business unit they are rather profitable. However, their pricing models may have reached a tipping point, along with other cruise lines upping their game in the last 6-7 years, and they are no longer guaranteed vacation dollars just because they are Disney and are noticing booking trends that aren't in the direction they want them to be.
They need to up the food and don’t do the Treasure’s strategy of not having an “adult district.”

Surfing simulator and a couple additional body slides wouldn’t hurt either.
 

monothingie

Plusser of Turbocharged Activations!
Premium Member
Before anyone blows a gasket, no one is suggesting DCL isn't sending out ships that are 90+% full and as a business unit they are rather profitable. However, their pricing models may have reached a tipping point, along with other cruise lines upping their game in the last 6-7 years, and they are no longer guaranteed vacation dollars just because they are Disney and are noticing booking trends that aren't in the direction they want them to be.
Precisely, DCL though their pricing has made cruisers go elsewhere beyond the Disney bubble. (sound familiar?). Now that the some of the competition has a better product than Disney, they can no longer compete on service, value, or quality, so they play the nostalgia and feels card.
 

Stripes

Premium Member
Precisely, DCL though their pricing has made cruisers go elsewhere beyond the Disney bubble. (sound familiar?). Now that the some of the competition has a better product than Disney, they can no longer compete on service, value, or quality, so they play the nostalgia and feels card.
Consumer Reports ranks Disney as the best large/medium ship cruise line, based on a survey of their 19,000 members. Disney is number 4 overall, only surpassed by far more expensive competition from National Geographic Expeditions (a Disney partnership with Lindblad), Viking, and Windstar.

DCL’s industry leading occupancy rates, in fact, are the result of their service, value, and quality. Nostalgia and feels doesn’t buy you that.
 

Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.

Back
Top Bottom