I don't see people giving Universal a break, you just have less people in this forum with this being primarily a Disney site. Heck, you could go look at Cedar Fairs and see I have put complaints in on Cedar Point recently as well, but there are like 3 of us on that board. Those complaints you raise have been said by multiple people here. I am a big Disney attacker about the exact same things you list here, and I have put complaints here about some of those things.
But the thing is, I don't know the whole issue with the coaster. By that, I mean, I didn't know it has tons of downtime, cause I just don't follow Universal as much. I just started following this thread after my first real visit to any Universal Park since I was in college (and that was just a fast IOA trip). In that time frame between visits, I've been to Disney, oh, counting the passes when I lived there, maybe around 60 times? So I know all about the breakdowns of Rise, and the broken Yeti never being fixed, cause that's where I've always gone and what I've followed. It's part of the nature of these boards, most have a lot more knowledge of Disney.