At Trader Sam’s at Disneyland I ordered a drink that came with a mug. After I got it I realized there was another mug (that I hadn’t noticed initially) that I would’ve preferred. I asked the bartender about buying the mug and he suggested a swap, which we did with no issues. A zero tolerance, no flexibility policy at Beak would be quite ridiculous.
It’s an inventory control issue. Once the shakedown period is complete and there is a better understanding of supply & demand, it is likely that the mugs will be available for purchase without buying the drink. Everyone just needs to chill out a bit.
Our server was unsure of the policy. Her colleague seemed to think they could serve us the drink minus the “garnish” (which, again, is just a series of items on a plate, not actually part of the drink), but when she asked her manager, the answer was no. We could have gone ahead with the order and left the garnish uneaten, but that would have been wasteful, plus we would have been paying about twice the value of the drink for items we didn’t want.
Glad you had such a positive experience at Trader Sam’s! That’s exactly how things ought to be, and how they have been for me in the past.
The repeated comments from multiple posters glibly opining that comparing drinking in a bar to gambling is utter absurdity - as absurd as comparing it to a brothel. To your credit, you have stated a consistent position on this point by stating you would not object to gambling in Disney parks.
I’m sure this is true among your particular circle of social acquaintances, but there is strong evidence it is not generally true, and that’s a big part of the disagreement in this thread - defining which vices are “socially acceptable” based on which ones the poster personally enjoys (and assuming everything socially acceptable is also appropriate inside a theme park). A cursory glance at research seems to indicate that gambling is either equally or more popular than drinking among the American public. Gambling is overwhelmingly more popular among young people than drinking. Rates of gambling are climbing while rates of drinking are falling sharply. “Socially acceptable” forms of gambling are increasingly being pushed on children.
That just makes no sense… wondering if the manager was confused.
Nothing about my reaction to what happened was or is unreasonable, so I’m not sure what you’re getting at with your final sentence. It’s Disney’s arbitrary policy that caused the problem, not my response to it.
You must have a very favorable life experience that doesn’t include any DUI related deaths in your friends and family circle.
Reminds me of 2 things. First how McDonald's used to let you JUST buy the happy meal toy at a lower price. Second, how Walt only wanted to charge cost for food and beverage (except coffee was never to be more than 10 cents)
Was not directed at you specifically. There are many here throwing around theories (as well as conspiracies)and bashing Disney because some people cannot purchase a mug. Just saying people need to relax a bit and let things work out.
That’s not an ideal reply to customer service issues and not what should be expected from a company that has taken such pride in excellent customer service.
That is not a reply from Disney. That is my reply to those getting bent out of shape because they cannot purchase a ceramic mug. First world problems.
I’m hoping these are just teething issues, though you’d think Oga’s and Trader Sam’s (where I’ve never experienced such inflexibility) would have established some helpful precedents.
The bolded goes for pretty much every post in the forum.That is not a reply from Disney. That is my reply to those getting bent out of shape because they cannot purchase a ceramic mug. First world problems.
I’m aware you do not speak for the Walt Disney Company.
Agree 100% regarding that pretty much every post is a first world problem and, in the grand scheme of things, have zero bearing on one’s life.
Yes. And just to be clear in case anyone is walking in mid-conversation and misconstrues you, I was willing to give them exactly the same amount they were charging for the mug with the drink.
