Lightning Lane at Walt Disney World

[CaptainAmerica]

This complaint I never got. I spent about the same time on the phone for Genie+ as I did for FP+.

I've made this joke before, but it's true. I can book my next lightning lane with one hand while I pee. It doesn't take any amount of effort or time out of my day.

Yes, it's a price increase, and if people want to complain about it as a price increase, fine. But the "phone addiction" issue is a product of people on Instagram and SnapChat, not people staring at their phone for Genie+ reservations for hours at a time.

 

[doctornick]

I think you've never used Genie+.

There's no need to be "CONSTANTLY" looking at your phone. You use it for 60 seconds every hour or two to book your LL, then you glance at it periodically if you forget your time, the same as you would check your phone if you were wondering what time it was and weren't wearing a watch.

The people who are "CONSTANTLY" on their phone are the people who would be "CONSTANTLY" on their phone regardless of whether Genie+ ever existed.

People being addicted to their smartphones is not a Genie+ phenomenon.

I guess the “constantly” complain would be from people checking regularly to get an earlier/better G+ reservation? Maybe some validity there but probably not most G+ users.

 

[GhostHost1000]

It’s almost like they should have just stuck with FP+…when it was free, I cared a lot less about such things.

I always feel sorry for WDW guest relations... it's like they make that job as difficult as possible finding new ways to get guest complaints

 

[GhostHost1000]

I think you've never used Genie+.

There's no need to be "CONSTANTLY" looking at your phone. You use it for 60 seconds every hour or two to book your LL, then you glance at it periodically if you forget your time, the same as you would check your phone if you were wondering what time it was and weren't wearing a watch.

The people who are "CONSTANTLY" on their phone are the people who would be "CONSTANTLY" on their phone regardless of whether Genie+ ever existed.

People being addicted to their smartphones is not a Genie+ phenomenon.

depends on if you keep trying to modify to find a better time or something near the location you're in at the moment

 

[SirLink]

I don't understand why they are going back to pre-booking attractions like FP+ dumb decisions - unless they decide to groups of attractions and you have to take the times Disney gives you without modification.

This would be the perfect opportunity to get rid of front of the line access full stop.

 

[doctornick]

I don't understand why they are going back to pre-booking attractions like FP+ dumb decisions

I would assume it is because they have received a lot of negative feedback regarding Genie+ in terms of not being able to pre-book and/or complaints about the “getting up early while on vacation to book” aspect to maximize its value.

Though of course they are likely in the future to get complaints going forward about how annoying it is to pre-plan and have to book G+ in advance. Basically any system will garner complaints. Even no front of the line system at all.

 

[GhostHost1000]

I don't understand why they are going back to pre-booking attractions like FP+ dumb decisions - unless they decide to groups of attractions and you have to take the times Disney gives you without modification.

This would be the perfect opportunity to get rid of front of the line access full stop.

My guess is it’s more about the money than the guest satisfaction but we’ll see what they come out with. I really hope they do this right but…I’m not going to hold my breath

We need our insiders to do some digging here because there are a lot of possibilities here

 

[Chi84]

I would assume it is because they have received a lot of negative feedback regarding Genie+ in terms of not being able to pre-book and/or complaints about the “getting up early while on vacation to book” aspect to maximize its value.

Though of course they are likely in the future to get complaints going forward about how annoying it is to pre-plan and have to book G+ in advance. Basically any system will garner complaints. Even no front of the line system at all.

No front of the line system would be a deal-breaker for a lot of guests. I loved FP+, learned to deal with the current paid system, but wouldn’t go to WDW at all if it was all standby

 

[SirLink]

No front of the line system would be a deal-breaker for a lot of guests. I loved FP+, learned to deal with the current paid system, but wouldn’t go to WDW at all if it was all standby

Good then they may have to build actual rides to get guests to keep going back. Plus no front of line of access helps to disperse crowds to other attractions like before fastpass when the parks were maintained to a higher standard and there wasn't a bozo named 'Bob' in charge.

 

[mikejs78]

Good then they may have to build actual rides to get guests to keep going back. Plus no front of line of access helps to disperse crowds to other attractions like before fastpass when the parks were maintained to a higher standard and there wasn't a bozo named 'Bob' in charge.

FastPass was introduced under Eisner.

 

[ToTBellHop]

I always feel sorry for WDW guest relations... it's like they make that job as difficult as possible finding new ways to get guest complaints

Oh, yes. I hear people getting vicious with all CMs whenever a ride is closed and they had a LL.

 

[GhostHost1000]

Oh, yes. I hear people getting vicious with all CMs whenever a ride is closed and they had a LL.

With the prices people are paying now many don’t feel they get their moneys worth if they can’t do certain things which makes them upset and then they lash out

 

[ToTBellHop]

With the prices people are paying now many don’t feel they get their moneys worth if they can’t do certain things which makes them upset and then they lash out

Understandably, if we are honest. It’s all very expensive.

 

[GhostHost1000]

Understandably, if we are honest. It’s all very expensive.

Disney needs to find more ways to make the park experience more enjoyable and less stressful. More attractions would be a great start

 

[JD80]

I think you've never used Genie+.

There's no need to be "CONSTANTLY" looking at your phone. You use it for 60 seconds every hour or two to book your LL, then you glance at it periodically if you forget your time, the same as you would check your phone if you were wondering what time it was and weren't wearing a watch.

The people who are "CONSTANTLY" on their phone are the people who would be "CONSTANTLY" on their phone regardless of whether Genie+ ever existed.

People being addicted to their smartphones is not a Genie+ phenomenon.

I think you're making too many assumptions. I've used it plenty, casually and as a power user.

In any case your argument is pointless. People are always on their phone in general. They are taking videos and pictures, checking maps, checking wait times, mobile ordering, using G+, using MDE for whatever reason, dining reservations let alone normal usage like texts, calls, web browsing etc.

Not to mention any of the games people play while in line.

 

[valenrandy]

G+ has worked out quite well for our family since its debut. It reminds me of the days of the old fastpass where I would run ride to ride getting those paper fast passes but now its all on my phone. Everyone has the same opportunity at the same time. I don't mind getting up early as I'm normally up at 4am for work so waking up at 6:55am is awesome. I hope however the new advance G+ is setup will still accommodate spontaneous visits. We will just adjust as always.....

 

[JD80]

depends on if you keep trying to modify to find a better time or something near the location you're in at the moment

Sure you can use G+ once every two hours for 2 seconds. Or you can use in every 10 minutes to modify times and get better results.

Of course @CaptainAmerica takes me literally when I said constantly. My whole point is WDW is pushing you to use your phone more so you'll likely see notifications.

 

[dreday3]

Don't throw food at me, but this doesn't mean ILLs are going away, does it? Although I don't know how it would work if they allow you to book GOTG or Tron in advance.

I'd still like the option of just paying day of for one or two big rides during our trip.

 

[Jrb1979]

Don't throw food at me, but this doesn't mean ILLs are going away, does it? Although I don't know how it would work if they allow you to book GOTG or Tron in advance.

I'd still like the option of just paying day of for one or two big rides during our trip.

Unless they completely revamp the whole thing, I don't see how you will be able to pre-book more then 1 LL each day.

 

[MisterPenguin]

I'd want VQs to become a lottery.

The night before, let there be a one or two hour timeframe in which to enter the lottery for a VG. No need for fast fingers.

Then when the lottery is closed, 15 minutes later, guests who entered are chosen at random and giving a return boarding number for the next day.