MrPromey
Well-Known Member
I see that others have already basically said this, but your question assumes that Disney allowed regular customers to test Genie and accepted their feedback. I doubt that ever happened. For one thing, I think this site would have found out about the user testing.
More importantly, your scenario is Genie working exactly as designed. Disney didn't want or need to hear from customers about how they liked it. Disney is not in the customer satisfaction business.
... anymore