I mean, I don't try and overthink it, but okay, yeah alright. You have your views and I have mine.
I'd say there is a difference between overthinking and not conisidering any circumstance beyond your own and dismissing someone else's legitimate concern as a "narative".
This argument is invalid. By this argument, no technology can be updated because families can't be counted on to understand how a new service or technology works. Do you have any idea how many people would get FURIOUS at those walking past them via the Fastpass queue when that service was first rolled out? Theme parks are filled to the brim with idiots but eventually there's a learning curve.
First of all, invalid by what standard, exactly? Yours?
In your view, pointing out a segement of the population that is not served by a change is what? Backwards? God/Budah/Spaghetti-Monster help you when the world moves in a direction
you have trouble adjusting to some day.
My tl;dr response is,
I love mobile ordering and am not arguing against it as an option at all. Fastpass as an example compliments my argument becasue it isn't a requirement for any attraction that offers it even though it's been around for almost 20 years.
Mobie ordering, in the context of this discussion, will be the
ONLY OPTION at this location. No smart phone? No app? No understanding all this? No food. Then, after you understand that apparently
nobody will sell you food here, go find another location to eat.
Do you see the difference between that and, go wait in the l
onger of the two lines for this attraction?
My long-winded response is:
Fastpass was introduced almost two decades ago and is
still not the
required way to get onto or into an attraction. It actually stands out as the perfect example
against your counter-argument if you are trying to argue to the move for
moble-only ordering as a
requirement because everyone
still has the option to wait in a line... and even if you don't want to, they provide kiosks for managing it in the park - no smart phone required.*
Incidentally, I know
exactly how mad people would get when fastpass was rolled out. I was there. If you read back in this thread, I make mention of my own experience of almost being punched by somoene over it in an uncaracteristically short post.
To be perfectly clear,
I'm not against mobile ordering. I love mobile ordering. I love the fact that so few people use it today that I really don't have to wait - just like I loved fastpass back then.
I expect this honemoon to be shorter lived though because people
do seem to be catching on faster these days. As more people catch on, we are either going to end up wating in herds or queues for our mobile orders to be ready or we're going to have to start ordering them further in advance of our arrival time unless capacitly increases in the kitchen which arguably, they could have done before mobile ordering to better meet demand during peak times, anyway. Otherwise, someone will always have to wait - just like how fastpass evolved from what was basically little-to-no-wait to just a shorter line for people with fastpasses on most attractions and an even longer line than previously for people without them, once the majority adopted it.
There is no magic, Disney or otherwise that can get around the math. My hope is that they've learned from fastpass and will work to offset a reduction in registers as the tipping point comes with increased kitchen capacity either through atomation or additional staffing. Otherwise, it's just moving deck chairs... which current management has been comfortable doing in recent years but seems to be showing sings of improving on so... fingers crossed.
But that wasn't even what I was responding to. I was replying to a person who apparently couldn't conevie of something that was better for them personally
ever being worse for anyone else and therefore offandedly dismissing someone else's perspective as how did you put it? Invalid.
People can have a different perspective without just reciting a "narative" or being "wrong" or "invalid".
*I assume because of the financial component, you can't manage mobile ordering from those kioks but I could be entirely wrong about that.
) Not that it wouldn't necessarily be a bad thing in all cases... But I think that also speaks as to how far removed we are today from the knowledgeable, caring CMs from top to bottom being the rule, not the exception.
