See my post under "2018 Pricing" - let me find the link
http://forums.wdwmagic.com/threads/2018-pricing.927627/page-3#post-7764365
No other hotel chain has the only game of it's kind in town. Westin systems down? Book Hilton, Holiday Inn, Marriott, etc. Disney systems down? Too bad. They know you will wait and keep calling back. No point in spending money on Continuous Availability when that money could be better spent on maintenance and replacement of monorail cars.....Oh wait.....Never mind.Disney's 'World Class' IT strikes again, No other hotel chain needs to take their reservation system offline to load pricing and inventory.
Just because they can get away with it doesn't mean they should be ok with it.No other hotel chain has the only game of it's kind in town. Westin systems down? Book Hilton, Holiday Inn, Marriott, etc. Disney systems down? Too bad. They know you will wait and keep calling back. No point in spending money on Continuous Availability when that money could be better spent on maintenance and replacement of monorail cars.....Oh wait.....Never mind.
Just because they can get away with it doesn't mean they should be ok with it.
They should be embarrassed as a company to have this be the face of their business.
And then tell you to "have a magical day"I am sure if we were able to ask Disney, they would give us an explanation that is somewhat reasonable.
The problem is that they consider "we didn't want to spend what it would take" is reasonable.I am sure if we were able to ask Disney, they would give us an explanation that is somewhat reasonable.
The problem is that they consider "we didn't want to spend what it would take" is reasonable.
I just have a hard time putting stories like this together with the story of them outsourcing all those IT positions and not thinking it's a money issue.
The problem is that they consider "we didn't want to spend what it would take" is reasonable.
I just have a hard time putting stories like this together with the story of them outsourcing all those IT positions and not thinking it's a money issue.
That would be a reasonable statement if Disney were a hotel chain. They're not. There are many disparate systems involved in booking Walt Disney World reservations, with separate IT infrastructure for rooms, tickets, dining plans, dining reservations, recreation, and packages involving some combination of those things. If you want to question their system architecture, that's probably a fair debate. But it's inaccurate to use "other hotel chains" as your analogy.Disney's 'World Class' IT strikes again, No other hotel chain needs to take their reservation system offline to load pricing and inventory.
Well, I can't tell you why they have had this downtime. But what I can tell you with certainty is that every hotel reservation system, whether WDW, Hilton, Marriott, etc., has its own unique limitations. And downtimes can and do occur throughout the industry, sometimes intentionally, sometimes not. Some of these system limitations I referred to may be more noticeable to the customers, some may be less so. But each of these companies will work within these limitations. Also, not all can be corrected with a simple enhancement to the system. It may require a complete renovation of the system, which is not something that can be done cheaply, or quickly. Given that, I would say give Disney the benefit of the doubt in this case.
Disney's 'World Class' IT strikes again, No other hotel chain needs to take their reservation system offline to load pricing and inventory.
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