Moving people behind the businesses is how access is lost. These types of businesses are built along frontages because that is key to how they operate. Pedestrians don’t move in weird circuitous paths and the hotel guests aren’t going to want throngs of people just passing through.
Disney was decietful by pretending as though the Eastern Gateway was a concession, something extra they would be doing to help the city in exchange for the tax agreement.
When a private entity is seeking changes to the public realm for their benefit, especially something major like an encroachment, then yes they are required to discuss such plans with that public. Disney’s obliviousness and arrogance to this is exactly how the project died. The Eastern Gateway should have been workshopped with the local businesses long before it was ever sent to the City.