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New Disney Website Problem

Discussion in 'WDW Trip Planning' started by bsiev1977, Dec 16, 2012.

  1. bsiev1977

    bsiev1977 Well-Known Member

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    Has anyone else had any trouble transfering their rez info over to the new site? When I enter in my confirmation number I get a message saying something like "reservation can't be found as entered.."

    I know for sure I entered everything in properly.

    Could it be i'm not going until about this time next year? Or is it simply a case of bugs in the new system?
  2. ornurse

    ornurse Member

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    I thought it was just my computer. I can't my reservations to cross over either................
    the1nonlysinger likes this.
  3. aw14

    aw14 Well-Known Member

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    Don't feel bad, I can't even get the new site. I have tried my iPhone, iPad, and laptop....still nothing
  4. ornurse

    ornurse Member

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    To anyone who hasn't signed up for the new site yet--hold off!! They are encountering "glitches" which is, I suppose, their way of saying they didn't think of everything prior to rolling out the site. You have to manually enter EVERY reservation you have coming up. As I have trips planned for New Year's, Valentine's, Spring Break and early summer, that is a LOT of reservations!! They have no way of crossing them over for you. One would think Disney would be more technologically advanced than this. I am so ticked off. I doubt I will renew my AP's after all.........it's one thing after another.
    lilclerk, missingdisney and Trotsky like this.
  5. thecompman

    thecompman Member

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    I had a bit of a panic moment with the new website. I manually began inputting all my reservations for my upcoming trip, and it accepted 6 of my 7 dining reservations, but I could not get it to take my reservations for BOG, which really freaked me out. Kept saying that my phone number was invalid, which I know it isn't.

    But I went onto the old site on another browser and my BOG reservation was still there. I printed it out just in case. Naturally of all the reservations to have a problem with it would be the most important one :)
  6. ornurse

    ornurse Member

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    Even after manually entering them, they don't show up...........:mad:
    Adam5897 likes this.
  7. ornurse

    ornurse Member

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    I have the same problem with BOG--kept saying the phone # was wrong. After you manually enterered your reservations, did they show up on the new site? I spent a good amt of time entering mine and they STILL aren't there. I'll try another computer and see if I can access the old site. Thanks!
    Adam5897 likes this.
  8. ornurse

    ornurse Member

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    BTW have ressies for BOG on 1/2 at 4:20p and just found out we have to leave earlier that day due to a family commitment. Wish I could give them to one of my fellow Disney fanatics but they are tied to my credit card!
  9. Trotsky

    Trotsky Well-Known Member

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    This. Just my opinion.... stay OFF that atrocity until it is properly tested, then fixed. A capable IT department would, of course, have DONE all that testing prior to rollout. And they most certainly would not have "cookied you into a blind alley", preventing you from ever getting back to the mostly-working existing website. The new site has great artwork... but it illustrates the same shlock operating discipline that WDW IT has always had: roll out major changes without testing.
    missingdisney and ornurse like this.
  10. ornurse

    ornurse Member

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    Oh how I wish I had!
    Adam5897 likes this.
  11. missingdisney

    missingdisney Well-Known Member

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    I don't like the new site, not as user friendly and slow as a slug. Too many steps to get to what I want. Deleted cookies and selected my standard "favorite" and ta-da! The old site was back. I never thought I be so happy too see a website again!
  12. Bama14

    Bama14 Well-Known Member

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    I finally got all my reservations entered back in. I had a problem with a couple of them saying the number was wrong also. They have all been successfully entered for now.
  13. Adam5897

    Adam5897 Active Member

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    This is exactly what happened with me and because I have been freaking out about even getting reservations at be our guest I was really going crazy! I hope it gets fixed soon because its aggravating me!
  14. JTT

    JTT Active Member

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    The online help says the new web site can't take existing reservation numbers.

    I tried my resort reservation number and it failed. It did recognize my restaurant reservation.
  15. Buzz2001

    Buzz2001 Active Member

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    I've had good luck with everything except being able two view my two room reservations. It excepted both reservation numbers but only shows the main room.
  16. Cassie S.

    Cassie S. Active Member

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    The new site recognized my room reservations and 4 ADRs for May. It is slow but the graphics are beautiful.
    amazingwdw likes this.
  17. aw14

    aw14 Well-Known Member

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    are you guys using a different site, or is it some how selected who has access to the newer version? totally confused
  18. taz0162

    taz0162 Well-Known Member

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    My reservations didn't come across as well. I called Disney and they told me that many people are having the same problem as well. Old version / Mobil still works though. Donald's telling me 3 days to go.
  19. lilclerk

    lilclerk Well-Known Member

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    The new site is being rolled out slowly to random people. It is pretty, but there are quite a few issues. I wouldn't worry about not having it yet.
    Adam5897, ParentsOf4 and aw14 like this.
  20. Calvin Coolidge

    Calvin Coolidge Well-Known Member

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    If you are using the new site and it's not working, a tip: If you're using Google Chrome as your browser, use the Walt Disney World website in "incognito mode," which will allow you to surf without cookies. This will allow you access to the old site again.
    maryszhi and lilclerk like this.

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