No company that exists to earn a profit "doesn't give a rat's tush about what any of its fans/customers think." Of course they care what their customers think. They make dumb decisions sometimes but they are not dumb enough to be unaware of where that profit comes from.
Disney is not spending money on a frozen attraction because they think it will be really cool. They are not doing it so that the executives can take turns riding. They are doing it because they think it will be profitable for them. They think it is what their customers want. And judging by the success of the film, frozen merchandise sales, continued popularity of all frozen experiences at walt disney world, they are probably right.
Obviously this is not what the hardcore fans or vocal online community wants. However that says nothing of the opinion of millions of other guests that visit wdw. Make no mistake. Disney would not spend money on this if they didn't think people wanted it. It's one thing to make unpopular decisions in the name of budget cuts. But even disney is not dumb enough to make large capital expenditures on projects that there customers do not want.
I understand being upset your feedback was deleted. However that doesn't mean it was ignored. They obviously are well aware of yours and many others objections to the project. You can't expect a company like disney who thrives on their brand and public image to sit back and allow negative publicity on their own social media platforms.
