Guests at Pools

RustySpork

Oscar Mayer Memer
Yes but at Disney it's Magical pee so best not to rinse that off.

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LeighM

Well-Known Member
Nope. They are not always right.

Who gets to make that call? An internet forum?

Straight from Disney's mouth (aka Disney Institute) -

https://disneyinstitute.com/blog/20...you-cant-give-a-customer-what-they-want-/342/

https://disneyinstitute.com/blog/2014/04/a-perspective-on-the-customer-is-always-right/260/

https://disneyinstitute.com/blog/20...-you-cant-give-a-customer-what-they-want/188/

And they have a lot of other blog entries about their approach to customer service. Just in case anyone is interested :)
 
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RustySpork

Oscar Mayer Memer

larryz

I'm Just A Tourist!
Premium Member
Without googling.. do you know who coined that phrase and what it meant ?

I have faith that you do!

It wasn't Bob Iger, I'm pretty sure... ;)

I learned heard back in my DECA days that it was some early department store magnate -- probably Macy or Wanamaker...
 

21stamps

Well-Known Member
It wasn't Bob Iger, I'm pretty sure... ;)

I learned heard back in my DECA days that it was some early department store magnate -- probably Macy or Wanamaker...

I actually figured you would, just based on your posts and experiences.
Yep,
Harry Selfridge... whom I've always been mildly intrigued by..and then when PBS had a show about him I was thrilled.

Anyway, he definitely used it to his advantage, and customers reacted favorably.
It was something of a new trend at that time. Marshall Field has also been credited with the phrase.
 

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