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Pop Century General Mgr.

Discussion in 'WDW Trip Planning' started by Ausdaddy, Oct 27, 2008.

  1. Ausdaddy

    Ausdaddy Active Member

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    Nevermind.
     
  2. Gig 'Em Mickey

    Gig 'Em Mickey Active Member

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    Why do you need this? I doubt anyone will give out someone's address. If you have a complaint call the hotel directly or contact WDW Guest Relations.
     
  3. Ausdaddy

    Ausdaddy Active Member Original Poster

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    Nevermind.
     
  4. DisneyMusician2

    DisneyMusician2 Active Member

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    Your best bet is still to contact Guest Relations or call the hotel. I'm not sure that information is public, and if it is, he or she would probably forward your letter to Guest Relations without reading it anyway.

    That's why guest relations is there.
     
  5. Gig 'Em Mickey

    Gig 'Em Mickey Active Member

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    That's why I told you to contact the hotel. They will tell you where to send a letter. When you get on and ask for someone's address and name you sound like a stalker, and no one's gonna give you that. If you want their business address that information is available.

    1050 Century Drive, Lake Buena Vista, FL 32830

    407-938-4000
     
  6. Ausdaddy

    Ausdaddy Active Member Original Poster

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    I'm pretty sure that I didn't sound like a stalker, but thanks for the compliment. I've seen people post executive addresses on these boards many times. I was merely looking for a business address, but I've got what I needed. Thanks, anyway.
     
  7. Gig 'Em Mickey

    Gig 'Em Mickey Active Member

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    You're welcome. Feel free to be a jerk anytime.
     
  8. Ausdaddy

    Ausdaddy Active Member Original Poster

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    Nah, I'd rather not join you in that. Thanks.
     
  9. Gig 'Em Mickey

    Gig 'Em Mickey Active Member

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    Hey Pot,

    I've got something to tell you.

    Sincerely,

    The Kettle
     
  10. Brwneyedgirl72

    Brwneyedgirl72 Active Member

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    Play nice boys.....
     
  11. disneychic71

    disneychic71 Member

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    Whoa! What happened to my Happy Place?:cry:
     
  12. DisneyJoe

    DisneyJoe Well-Known Member

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    Even if you call the number given for the resort, it will NOT go to the resort directly - it will go to a central call center first - and they will attempt to handle it. It is next to impossible to get to the hotel front desk on the phone - I've tried! (there are more people available at the call centers than there are staffing the resort front desks)

    A letter to WDW Guest Relations should get you a return phone call - that can take weeks too.

    The best way to handle a situation is in person, before you leave WDW property - and even then you need to be very patient. Its hard for them to ignore a guest standing at the desk politely stating their issues and complaints.

    I had a luggage issue back in May and attempted to handle it via phone - after I had transferred and checked into another resort. After 3 failed phone calls (on hold for over 20-30 minutes each time with no answer, after explaining to the call center my issue each time, I finally took time out of my trip to visit the resort in person. The issue was handled by a member of management within 40 minutes - and I was very satisfied with the result.

    -Joe
     
  13. coasterphil

    coasterphil New Member

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    To anyone that may have issues in the future, use the address below and insert the title of the person you are trying to contact. Managers all have the same universal address and the mail gets sorted out there. For example, in this case:

    Pop Century Resort General Manager
    P.O. Box 10000
    Lake Buena Vista, FL 32830
     
  14. Ausdaddy

    Ausdaddy Active Member Original Poster

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    Good info. Thanks!
     

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