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Please Read And Send Your Comments To Dvc!!!!

Discussion in 'Disney Vacation Club' started by ugad52, Jul 20, 2006.

  1. ugad52

    ugad52 New Member

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    I just purchased last year and will be using my points for the first time at Saratoga Springs. I am please so far with the process, but durung researching my upcomming trip I have discovered something that has really left me GREATLY dissapointed. I have been told that should I choose to stay at one of the Disney Collection Hotels using my Vacation Club Points, I will be unable to purchase the dining plan. I have been told that the only way, for instance, to stay at the "Grand Floridian" and qualify to purchase the dining plan, I must pay cash to stay at the Resort and purchase my dining plan with the purshcace of the hotel room. Why has DVC not made provisions for Club members to stay at the Disney Collection Resorts and Purchase a dining plan through the DVC? I am hopeful that this is a temporary oversight that has intentions of being corrected. Owners in DVC have a vested interest in the resort and we are told that we are considered VIPs to the resort. We have already paid a great deal of money upfront to the Resort and should qualify for ALL benfits. Please understand the dissapointment that I and other guests will incur if this policy is not changed. Please take the time to revamp the system so that DVC members will be able to experience this benefit along with our investment.
    Thank you for your consideration.
    HAVE A MAGICAL DAY!!!
     
  2. DisneyPhD

    DisneyPhD Well-Known Member

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    The only thing disney is required to do is honor your DVC contract. They don't have to give us anything else. All of the extra perks and discounts are great but are subject to change or be discontinued at any time. When DVC first started back in the 90's you were given free park passes for everyone during your stay. I would love it if they went back to that but, they've found they don't need to offer that incentive any more. They don't even have to allow you to trade your points for stays at non-DVC hotels. At some point SSR owners might not be allowed to use points to stay at the DVC properties that expire in 2042.
    It was a big deal just getting the Dining Plan available for DVC members staying at DVC properties, otherwise you must purchase a package in order to get the Dining plan option for your stay. For example, the upcoming "Free Dining" available in August and September can only be done if you pay full price for the hotel room so people using an Annual Pass rate can't get the Dining Plan.
    We bought DVC to stay at DVC Hotels and we love it. Now if they try to take away the Annual Pass $100 discount, I'll be upset.
     
  3. RickEff

    RickEff Active Member

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    I think there's a limited number of perks that one can expect as a DVC member. Quite honestly, for me, I cannot imagine ever using points for staying anywhere but a DVC resort. It just uses way too many points. I'd rather rent the points out for $10 a point, take the money and pay for the room - and have money left over.

    If they give this perk, I'd wonder what else they'd end up taking away.
     
  4. ZapperZ

    ZapperZ Well-Known Member

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    Sorry, but I don't think I can support you on this one.

    When we first considered buying into the DVC, our salesperson clearly and frankly stated to us that we should JUST consider what we are buying, and and not to factor in all the other perks. That should be the only thing we must evaluate and see if it is worth paying for. All the other perks are nice, but they are never guaranteed and can be revoked at any time.

    That was the best piece of advice he gave us, and we never considered all the perks in making our decision. As far as I can tell, DVC is not renegating on any part of the agreement with you when you bought into it. Besides, I've never, and probably would never, use the Dining plan, so not having access to it doesn't make any difference to me.

    Zz.
     
  5. MickeyTigg

    MickeyTigg New Member

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    Who told you this? DVC or the CM at the hotel? I don't recall this being the case when it was released.

    This is how it was explained to me by a DVC Member who has used the DDP....

    After you make your DVC reservation, you have to either call DVC member
    services or go online to request the DDP to be added. Then, you have to
    actually pay for the DDP at check-in. You have to make sure they add the
    plan and pay for it before the CM finalizes check in.


    If this was told to you by DVC...call again and speak to someone else, preferrably management and voice your concern.
     
  6. PixyDust

    PixyDust Member

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    We weren't told we were VIPs. Just that with the time we spent on property, we'd be better off with DVC. And we have been since 2000. We do stay in resorts outside of the DVC collection, but we NEVER use our points for the stay. We use the Passholder discount. Like Zz, we don't expect any perk to continue, and didn't buy based on perks.

    If you feel strongly about your position, I would suggest that you do contact DVC and let them know how you feel. I always feel better when I get something that's bugging me off my chest.
     
  7. Magic Maker

    Magic Maker New Member

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    UGAD52:

    I am both a Member and a DVC Cast Member. I hope I can shed some light.

    As a member of the Vacation Club, your ownership and membership is primarily for your home resort. The other DVC resorts are part of your neighborhood. The main use of most memberships is for the DVC Resorts, that is hwo the membership is designed.

    The other collections outside of DVC Resorts are extras. When the Dining Plan was instated for members it was announced that it would only be for the DVC Resorts. Again the DVC Resorts are your neighborhood. The only places are simply a bonus and are not the main purpose of your membership.

    When you sign the paperwork on site I know we have what is called QAM (Quality Assurance Managers) that come in and go over your contract and state "you are pruchasing an ownership at _______. This is the main use and purpose of your membership". I am not sure how it is done if you purchase from home.

    I can understand your frustration, but please bear in mind the reason for DVC is to offer you an affordable, magical place to stay. Everything else is a special bonus.

    If you still wish to contact us I do not know of a special DVC contact, here is the general WDW contact
    wdw.guest.communications@disneyworld.com
     

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