I normaly feel the same way, but the one time I went EVERYTHING was wrong.
Poor service
Just about every item on the buffet was medicore or worse. Really, the clams were so full of sand it was crazy. I have never seen clams that sandy in my life.
The buffet itself was a mess, it is a poor layout and it looked like people had a food fight there - the whole time I was there.
The desserts - really, thats they best they can do? Instant chocolate pudding mixed with coolwhip, stuck on an Oreo, covered in cheap chocolate and then stored in a freezer until they defrost it so it becomes sweaty and soggy. And this is what they are "famous" for. ALL the desserts were of this fine quality.
As I said, it if was one or two things I would have chalked it up to a bad night. Either this was the perfect storm of restaruant hell, or it just has to be bad consistently.
-dave