We have rented homes in Orlando for the past four years, and never have we had a bigger problem then we did with Loyalty Homes. We checked into the Sun Palace home to find the air-conditioning system not working, in Florida in the middle of August. This was obviously a problem. It was 88 degrees in the home. We called Loyalty Home's central line and a maintenance man was sent over. He checked out the system, and he said that it was "too old and too small" to adequately cool off the home. We had never been told this when we booked the home, and we wanted an explanation.
When we called the owner of Loyalty Homes, she was literally the most childish, rude, and unprofessional person I have ever dealt with. She refused to give us any help, and she kept calling us "ridiculous". However, she couldn't bothered to come down to the home to see for herself that the air-conditioning system was useless. She simply hung up on us and shut off her emergency phone so we had no way of reaching her. We also had the owner of the home call us, and she screamed at us that we were "liars" and hung up knowing that we couldn't make international calls from the home to reach her. She was truly a childish and unprofessional person.
Luckily we have friends who own a home in the area, and their booking agency was able to find us a home that night. We left immediately due to the inadequate and disgusting conditions. Not only did the air-conditioner not work, but the home was filthy. There were crumbs on the couch cushions and in the washing machine, the garbage was full, the pool was filthy and full of bugs, the air-conditioning vents were corroded with dust, and there was a fake spider left in the fridge.
Before we left, however, we bought a clock with a built-in thermometer which we used to prove that the temperature in the home was much, much hotter than the broken thermostat was stating. I found it funny that this home had an ancient, manual system while all other homes had newer digital ones. The entire system was too small and outdated to work, yet no one seemed to care.
The next day we finally got in touch with the owner again, and she offered to meet my mother and father at the home, but only within a five-minute span because, again, the owner of the company couldn't be bothered with helping her customers. She had a pen with a thermometer in it which she waved in our faces and insisted it was 69-degrees in the home, when it clearly was not. She was extremely rude, and when my mother asked where she was from she snapped, "Not New York!", knowing that we were from New York City. Obviously. Businesses in New York City are professional and care about their customers. Loyalty Homes could learn a lot from New York.
We were later told that we would not receive any money back, despite the fact that we were not staying in the home due to the home's inadequacies. We mentioned getting the Better Business Bureau and the local courts involved, and they finally decided to give us half of our money back.
When we got home I wrote a letter to the owner of Sun Palace through Loyalty Homes, saying how disappointed we were with the home and her service, and this was her response:
"Please refrain from sending any correspondence to me, by email or any other means, as there is not a word of truth in this email, just as there was no truth in your accusations whilst you were in our home, we obtained an independent report on the A C, which states it was working fine, i will also remind YOU, that defamation of character is a CRIME in any country, and will not be tolerated by me, or Loyalty, the name CALAMERA is one i would prefer to forget, you and your family's treatment of both me and Loyalty was appalling, we are very proud of our home and ALL our guests are satisfied, and we have wonderful guest comments, so what does that tell YOU?????"
This kind of a response proves just how childish and unprofessional the "professionals" at Loyalty Homes are. Not only did she not deal with the issues we had, but she completely denied them despite the fact that I sent her both picture and video proof of all the problems we had. And don't you think using proper grammar when dealing with a business situation would have been a good idea?!
We then filed a report with the Better Business Bureau of Orlando, and the response we got back from Loyalty Homes was full of lies and ridiculous accusations. Part of the report even said that my father told my mother to "sit down and shut up" because my mother was "screaming at the owner". This could not be farther from the truth. My father would never, EVER speak to my mother that way. It was maddening for her to accuse my family of something so ludicrous and disgusting. She also accused my mother of making fun of her British accent, which again is insane. Half of my family is directly from the UK. Why would we possibly make fun of hers, or ANYONE'S, accent?! Sorry, but no one here is that rude.
In closing, do not deal with Loyalty Homes! The company is run by unprofessional people, simple as that. Instead of dealing with the problems with their homes, they are indifferent when it comes to helping their customers, and they simply rely on lies and childish behavior to run their business. I have picture and video proof of all the problems we had with the home, which were sent to Loyalty Homes and the owner of the home, yet they refuse to acknowledge that any of it happened! If you are looking for fun and relaxation, you will NOT find it with Loyalty Homes! I wouldn't want someone to have to deal with the same stress and aggravation that we did on the first few days of our vacation.
When we called the owner of Loyalty Homes, she was literally the most childish, rude, and unprofessional person I have ever dealt with. She refused to give us any help, and she kept calling us "ridiculous". However, she couldn't bothered to come down to the home to see for herself that the air-conditioning system was useless. She simply hung up on us and shut off her emergency phone so we had no way of reaching her. We also had the owner of the home call us, and she screamed at us that we were "liars" and hung up knowing that we couldn't make international calls from the home to reach her. She was truly a childish and unprofessional person.
Luckily we have friends who own a home in the area, and their booking agency was able to find us a home that night. We left immediately due to the inadequate and disgusting conditions. Not only did the air-conditioner not work, but the home was filthy. There were crumbs on the couch cushions and in the washing machine, the garbage was full, the pool was filthy and full of bugs, the air-conditioning vents were corroded with dust, and there was a fake spider left in the fridge.
Before we left, however, we bought a clock with a built-in thermometer which we used to prove that the temperature in the home was much, much hotter than the broken thermostat was stating. I found it funny that this home had an ancient, manual system while all other homes had newer digital ones. The entire system was too small and outdated to work, yet no one seemed to care.
The next day we finally got in touch with the owner again, and she offered to meet my mother and father at the home, but only within a five-minute span because, again, the owner of the company couldn't be bothered with helping her customers. She had a pen with a thermometer in it which she waved in our faces and insisted it was 69-degrees in the home, when it clearly was not. She was extremely rude, and when my mother asked where she was from she snapped, "Not New York!", knowing that we were from New York City. Obviously. Businesses in New York City are professional and care about their customers. Loyalty Homes could learn a lot from New York.
We were later told that we would not receive any money back, despite the fact that we were not staying in the home due to the home's inadequacies. We mentioned getting the Better Business Bureau and the local courts involved, and they finally decided to give us half of our money back.
When we got home I wrote a letter to the owner of Sun Palace through Loyalty Homes, saying how disappointed we were with the home and her service, and this was her response:
"Please refrain from sending any correspondence to me, by email or any other means, as there is not a word of truth in this email, just as there was no truth in your accusations whilst you were in our home, we obtained an independent report on the A C, which states it was working fine, i will also remind YOU, that defamation of character is a CRIME in any country, and will not be tolerated by me, or Loyalty, the name CALAMERA is one i would prefer to forget, you and your family's treatment of both me and Loyalty was appalling, we are very proud of our home and ALL our guests are satisfied, and we have wonderful guest comments, so what does that tell YOU?????"
This kind of a response proves just how childish and unprofessional the "professionals" at Loyalty Homes are. Not only did she not deal with the issues we had, but she completely denied them despite the fact that I sent her both picture and video proof of all the problems we had. And don't you think using proper grammar when dealing with a business situation would have been a good idea?!
In closing, do not deal with Loyalty Homes! The company is run by unprofessional people, simple as that. Instead of dealing with the problems with their homes, they are indifferent when it comes to helping their customers, and they simply rely on lies and childish behavior to run their business. I have picture and video proof of all the problems we had with the home, which were sent to Loyalty Homes and the owner of the home, yet they refuse to acknowledge that any of it happened! If you are looking for fun and relaxation, you will NOT find it with Loyalty Homes! I wouldn't want someone to have to deal with the same stress and aggravation that we did on the first few days of our vacation.
