DO NOT BOOK AIR TRAN UNLESS YOU WANT THIS TO HAPPEN TO YOU!
AFTER SEVERAL EMAILS THERE CUSTOMER SERVICE HAS DONE NOTHING TO KEEP A LOYAL CUSTOMER. IN A NUTSHEL THEY JUST DONT CARE THEY SEND PREWRITTEN EMAILS STATING THEY CHANGE FLIGHTS RANDOMLY FOR SAFETY REASONS. WHAT KIND OF RESPONSE IS THAT? :brick:
We are BCV DVC members always booking same time of year.
We book our flights through Air Tran every Nov / Dec (Saturday after Thanksgiving for 9 daysevery year) We always book on the first available day so we can make our plans, book our seats etc. Guarantee a good price etc.
This year we booked travel NonStop Both ways paid for that, we were going to use Jet Blue but AirTrans Flight schedules allowed us to have breakfast at Crystal Palace with my god children as they will arriving the day before we leave, this was something we planned months ahead as you all know reservations are difficult.
When looking at my itinerary online the other night, I noticed my flight back had been changed it now leaves 2.5 hours earlier, we now go 1 stop not nonstop from Orlando to Ohio then to Boston. :hammer:We were never alerted of this change it was by luck I checked the site and found it. This now eliminates our chance for breakfast with the family. I immediately called AirTran after being on hold for 35 minutes I explained my situation, they told me they could give me my money back or change my flight, the flight options extended my travel day by 3 hours at the minimum or I was offered flight a day earlier or a day later. :shrug: Being DVC members so our options for rooms for an additional night were 0 (none). I asked if there was anything that could be done perhaps upgrade us to business class to keep a loyal Rewards customer happy. I got an I'm sorry which quite honestly doesn't help me one bit. If I get my money back and book new flights, today's flight are substantially more money, we booked 330 days out to guarantee a good price and flights that would fit our schedule. I will never Fly Air Tran again as there customer service has done nothing to satisfy a good repeat customer. Don't book AirTran THIS MAY HAPPEN TO YOU! :brick: What type of customer service would you call this? :veryconfu In my opinion it's terrible, I paid for one flight got confirmation then they switched us to whatever they wanted, not letting us know. That is **** poor customer service. I would highly recommend NOT FLYING AIRTRAN.
AFTER SEVERAL EMAILS THERE CUSTOMER SERVICE HAS DONE NOTHING TO KEEP A LOYAL CUSTOMER. IN A NUTSHEL THEY JUST DONT CARE THEY SEND PREWRITTEN EMAILS STATING THEY CHANGE FLIGHTS RANDOMLY FOR SAFETY REASONS. WHAT KIND OF RESPONSE IS THAT? :brick:
We are BCV DVC members always booking same time of year.
We book our flights through Air Tran every Nov / Dec (Saturday after Thanksgiving for 9 daysevery year) We always book on the first available day so we can make our plans, book our seats etc. Guarantee a good price etc.
This year we booked travel NonStop Both ways paid for that, we were going to use Jet Blue but AirTrans Flight schedules allowed us to have breakfast at Crystal Palace with my god children as they will arriving the day before we leave, this was something we planned months ahead as you all know reservations are difficult.
When looking at my itinerary online the other night, I noticed my flight back had been changed it now leaves 2.5 hours earlier, we now go 1 stop not nonstop from Orlando to Ohio then to Boston. :hammer:We were never alerted of this change it was by luck I checked the site and found it. This now eliminates our chance for breakfast with the family. I immediately called AirTran after being on hold for 35 minutes I explained my situation, they told me they could give me my money back or change my flight, the flight options extended my travel day by 3 hours at the minimum or I was offered flight a day earlier or a day later. :shrug: Being DVC members so our options for rooms for an additional night were 0 (none). I asked if there was anything that could be done perhaps upgrade us to business class to keep a loyal Rewards customer happy. I got an I'm sorry which quite honestly doesn't help me one bit. If I get my money back and book new flights, today's flight are substantially more money, we booked 330 days out to guarantee a good price and flights that would fit our schedule. I will never Fly Air Tran again as there customer service has done nothing to satisfy a good repeat customer. Don't book AirTran THIS MAY HAPPEN TO YOU! :brick: What type of customer service would you call this? :veryconfu In my opinion it's terrible, I paid for one flight got confirmation then they switched us to whatever they wanted, not letting us know. That is **** poor customer service. I would highly recommend NOT FLYING AIRTRAN.