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6 Confessions Of An Alamo Car Rental Agent

Discussion in 'Ground & Air Transportation' started by mkt, Jan 15, 2008.

  1. mkt

    mkt Awesome

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    from The Consumerist
    wow. I'm the king deeker. And judging by the "I LOVE BRITS" comment, I have a feeling this is from the Alamo at MCO.
  2. MsSnuzi

    MsSnuzi Premium Member

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    I am a deeker also and after reading that, glad I am. Random charges depending on what they can get? Risky business . . . . :lookaroun
  3. Nemo14

    Nemo14 Well-Known Member

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    Dh and I are definite Deekers, and I'm the one with the folder! :king:
  4. coasterphil

    coasterphil New Member

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    I plan my trip out properly at the start, I don't need the help of a pushy rental agent telling me that things would be better if I'd shell out more money for their personal benefit.
  5. BillyBuff

    BillyBuff Member

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    Many times a rental agent will tell me I need insurance because my card doesn't cover it but how does he know? I've already checked with my card company before traveling to find out what's covered beforehand so that's why I declined the insurance. My card covers more than what the rental company had offered.

    Plus opt out on the fuel charge. You can get better prices off-site. ;)
  6. happymom52003

    happymom52003 Active Member

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    Proud Deeker here:D
  7. TTATraveler

    TTATraveler Active Member

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    I am a big deeker.:D

    I use my discount codes, make reservations and cancel them when the rate goes down and make a new reservation, heck I bypass the rental counter and go right out to the cars.
  8. TheDisneyMagic

    TheDisneyMagic Well-Known Member

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    LOL the first thing we say when we get to the Alamo desk is "Hello, how are you... We don't want any upgrade" we are more than capable of asking for an upgrade if we want it, we have used these companies so many hundreds of times over the years that we know what they offer and have booked the vehicle we want.
  9. unkadug

    unkadug Well-Known Member

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    :ROFLOL:

    I wonder why that doesn't surprise me. :wave: :kiss:
  10. natalia1681

    natalia1681 New Member

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    I'm the one behind you, thinking, "My folder is not as thick. Maybe I've forgotten something...." (While feeling jealous of your well-prepared folder and slightly paranoid I've forgotten something very important);)
  11. Nemo14

    Nemo14 Well-Known Member

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    :king:
  12. CAPTAIN HOOK

    CAPTAIN HOOK Active Member

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    Top Brit Deeker here :king:
  13. tigfan

    tigfan New Member

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    They also try to scare you into thinking you need the insurance. One of their ploys is they'll tell you that even though your credit card and/or your own insurance policy might cover damage, what it doesn't cover is the so-called "loss of use", which is the money they are losing while the car is being fixed. The seems like a total scam to me, and should be illegal.

    What I don't get is why it never seems to fail that whenever I rent an economy size car, they are always out of those whenever I go to pick up the car. But then they say, "But we'll upgrade you for no additional charge". I hate that, because the whole reason I like the economy size cars is that they typically get better gas mileage. The thing is, it happens SO often, that it's got to be some sort of ploy on their part. I've just never been able to figure out what the point of it is, and how they benefit from doing that.
  14. mary219

    mary219 New Member

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    big deeker here!!!! PS dont worry about how we can enjoy our vacation----we do ,to bad for deeker haters.

    PSS-----my folder is way full,but my car rental is the the smallest issue in there.and i do not drive-so yes my husband will silently stand there and hand you his D.L. --and get this - A DEBIT CARD --no credit for a vacation all cash----sorry for being such a deeker!!!

    "3. TO ALL YOU DEEKERS
    First of all, you wonder how this family can fully enjoy its vacation. They are staying in a cheap motel far from the theme parks. The couple's freedom to roam the theme parks with the kids and the strollers is limited. The kids are too young to have future memories of this trip anyway. You even wonder how this cheap couple is going to eat while on vacation. Are they going to smuggle peanut butter and jelly sandwiches into the theme parks to avoid paying the high priced foods there or are they just going to go hungry? Here's a suggestion to those of you that fit this customer profile, leave the kids at home! Leave them with grandma or Aunt Betty and enjoy your vacation! Let your husband drive the SUV he'd like or treat yourselves to a convertible! Wander the theme parks freely and enjoy greater intimacy in a nicer hotel located closer to the parks. You'll enjoy your vacation more and you will help me feed my family!
    "


    PSSS---i go during free dining so feeding my family is not a concern--perhaps you would like my pb and j sammies,you could enjoy them while My family and i dine on filet mignon at le cellier,,,deeker deeker deeker all the way!!!!!
  15. Erika

    Erika Moderator

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    If it's anything like a competitor for which my brother worked, it's not so much as a ploy as a lack of planning. It's sometimes just too hard to know for sure who is going to return which car to what branch and when, so unless there somebody stresses a dire need for a particular vehicle, they just don't bother.

    Even as an employee, my brother could not get the particular class we needed one busy weekend. We ended up driving 1/2 hour away to a branch whose manager was driving one, and the crew cleaned it up and gave it to us.
  16. coasterphil

    coasterphil New Member

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    My favorite is when the agent tries really hard to sell the upgrade and then you find out that they are out of cars in your class so they have to upgrade you at no cost.
  17. Nemo14

    Nemo14 Well-Known Member

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    Last year we had rented a minivan from Dollar (or maybe Budget?) at MCO, and the agent tried his best to get us to upgrade from a Caravan to a Grand Caravan. We refused it, signed all the paperwork and went out to the garage to pick up our van, only to find it was a Grand Caravan anyway.
  18. mkt

    mkt Awesome

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    That happens to me more often than not :D
  19. Rob562

    Rob562 Well-Known Member

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    Tip for the Alamo location at MCO: Use the self-serve kiosks! I've never had ANY line at the kiosks, even though there's a quite-full line at the counter. And you can speed through it pretty quickly and be on your way out to the garage in a couple minutes with no pushy upsell by an agent. (Though if it's your first time using the kiosk, I suggest going through a little slowly to make sure you don't accidentally choose an option you don't want. Then subsequent rentals go much faster)

    Last month there was an exodus from the waiting line to the kiosks when people saw me stroll up and start using one of the ignored-up-o-that-point terminals. :)

    -Rob
  20. Greg34

    Greg34 New Member

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    The last time dollar upgraded me it was from a Stratus to a Jeep Liberty. I told them that would be fine if they plan on filling the tank for me when I turn it in. The rental agent immediatly started with the pre-buy fuel and I told him that sound's like a great plan but I want it for free. we argued but he did give it to me for free.

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