How can you justify taking away something that was free and ask guests to pay for it - on top of ever increasing prices - and still claim guest satisfaction is your number one priority?
2) scrap all line jumping systems. Standby only. Ensure every attraction can run at full capacity as designed. The revisits alone to ensure guests ride everything they want to will add to the bottom line. Radical I know. And IMHO.
This misconstrues what Genie+ is. It's not Fastpass+. It's better than Fastpass+ for those who purchase it.
The issue is, those who don't get Genie+ are worse off than when they had Fastpass+.
Before I delve deeper, I agree that Standby is the ideal, real-world system. That being said, Fastpass+ was onto something, it just failed through poor execution.
Not everyone wants to ride every ride, and not everyone values every ride the same. In a Standby only system, everyone is on an even playing field, so, in theory, the most desirable rides (ignoring variances in capacity for simplicity's sake), will have the highest lines. The main benefit of this system is rides like Pooh or Haunted Mansion don't have unnecessarily inflated wait times, but the high-end attractions are where the difference is felt the most; not because the standby lines will be as high as with a skip-the-line, but because the only way to ride them is by waiting the standby time (say it's 1 hour instead of two).
Someone who isn't willing to wait in such a long waits may stick to the non-headling attractions (not attempting to slight HM) which may worsen their perception of the brand and overall experience. A high stand-by wait discourages re-riding, which increases exposure to more riders. A skip-the-line system can, in theory, ensure more equal access to all categories of rides.
I say this, not to discourage a standby system, but to outline that no system is perfect, they all have individual flaws.
Personally, I think there are really only three valid systems, in no particular order:
1) Standby Only
2) Paid skip-the-line (EXTREMELY EXPENSIVE)
3) Limited skip-the-line/VQ
For paid skip-the-line, there is no reason Genie is $15, $25, or $35. Charge $250 per person per day. Or $150. Whatever works. Whatever number ensures only a very small percentage (3-5%) of daily guests purchase it. Undoubtedly, they make more money at $25 per person per day, but a reasonable, but annoying and anti-experience price hurts basically everyone. 5% at $150 is equivalent to 50% of people buying $15 Genie+, without having the same effect as 50% purchase rate. I have no issue with huge upcharges. Little upcharges just leave a sour taste, whether or not value exists. That being said, $150 would really infuriate people, probably more than $15.
Limited skip-the-line/VQ. Make nearly every ride Standby but a couple, basically the current lightning-lane system, but have it be free Give each guest the opportunity to choose one or two rides. Keep stand-by open at those attractions. Alternatively, give 3 points to each guest per day, a brand new ride, like Guardians, would be worth 3 points, rides like Test Track 2 points, and FEA like 1 point.
Give annual pass holders a certain amount of points per month, with a max of 3 points per day. 10 points per month, play around with it for different pass holder tiers and make certain rides be more points based on demand.
The system would undoubtedly have its own flaws, but the main issue for Disney would be a lack of revenue generation. If someone has one goal, and it is to ride a certain ride within a reasonable amount of time, there's value in having an outlet for that.
Skip-the-line systems are inherently bogged down by pass holders. They are generally the ones who need it the least, but because they are most savvy, they will get the most use out of it. Even with standby, pass holders understand posted wait-times are generally inflated, but many one-timers would be thrown off. Equality is not equity, and while this may have largely been turned largely into a ramble, in terms of the guest experience, while Bob hijacked "that family from Ohio," he does have a point. You need your loyal fans, but if you don't give first-timers a quality experience, they won't become loyal fans. This thought process villainizes pass-holders, which is not the desired effect, but there's not really a perfect mechanism for improving that guest experience.
Capacity can obviously be increased, but there will always be top rides with high waits. Rides need to be engineered as people-eaters, no excuse not to. But we need to ask ourselves why we need Fastpass in the first place. Originally, it was reserved for the top rides, then it expanded to more, and so on and so forth. Leading back to there will always be a top ride. In parks with a dreadful capacity for Hollywood Studios, there's no excuse not to expand, but in a park-like Tokyo DisneySea (which has had historically brutal waits) after Fantasy Springs debuts, what system should we use to combat overcrowding and improve guest experience? Obviously, the effect of FS has yet to be seen, and each WDW park could use a similar expansion of its own (barring EPCOT which could better use the investment in other ways), but anything Disney does will be villainized. Disney is such a large company that anything they do will hurt someone in one way or another.
I'm not really sure how TWDC should be optimally run. There are plenty of things I would personally change, but I don't believe the situation is as black and white as it is made out to be on here and elsewhere. This a disagreement manifesto, I agree with most of the popular points on this forum, but outside of increasing capacity (through expansions, new attractions, etc). to boost guest experience and fiscal return, the nitty-gritty and everything between flashy expansions is substantially less definitive.