I just returned from a 10 day stay at the WDW Carribean Beach Resort. This was my 20th time staying inside of the park....In general, I always come home impressed and in awe that after 18 years of visiting the parks they still provide a level of enjoyment unmatched by anywhere else in the world....Not this time however...I need to vent on this thread. This last stay may have been the worst 10 days i've ever spent away from home. I'm not sure what to do, or who to complain to.....Heres a list of everything that went wrong.
1) The folks working for the Magical Express service lost my luggage upon my arrival. It took a 11 hours for them to find it.
2) On the way to the hotel, the bus driver turned off the disney video's and music and instead put on his favorite radio station on and blasted the sound system to the point where the speakers began to distort.
3) Not a single cast member (no exageration) working in the food court said "your welcome", "please", "thank you", after any transaction. One of them actually told me "hurry up" because he thought I was taking to long while I was putting the wrinkled reciept and change he gave me into my wallet.
4) Sombody spilt a massive amount of ketchup on the stairs leading to my room...after several calls to the front desk to complain, noboby came out to clean it up...after a few days it began to morph into a graveyard for dead love bugs and took on a horrible stench. Its probaly still there. In general the Resort was very dirty...empty been cans on the beachs, cigarette buts everywhere, over flowing garbage from almost every can in the the food court, ect...
5) I broke my foot at Blizzard Beach (my own fault completely....I thought I just sprained it at first). When I got back to my room I called Center Care and requested a bus come and pick me up so I could get checked by a doctor. The woman on the phone told me the bus would arrive in 20 minutes and to walk to the front desk. I called the front desk to see if anyone could send a wheel chair over for me...the Cast member told me "No i'm sorry" and my jaw almost hit the floor. I limped all the way over to the customs house and waited for an hour and a half. The bus never showed up. When I got back to my room I called Center Care and the woman I spoke with told me I wasen't even on a list to be picked up, she had no idea who I was, and was unaware I called earlier...In a fit of anger I hung up on her, took some motrin and went to sleep (still unaware of the severity of my injury). The next day I deciced man it up and tag along with my friends to Animal Kingdom...Within a few minutes of walking around the park my foot swelled up and I called it quits. I went to the first Aid station and told them the what happened with the bus the previous day. They were appalled...They were nice enough to get a bus for me within 15 minutes.
6) My party and I ate at Alfredos where, to my amazement, our waiter screwed our order up to the point that only one person recieved the correct dish. The next night we ate at Mama Melrose's in MGM. Just as we arrived the urinals in the mens room flooded and filled half the lobby with with septic water. No disinfectant was sprayed...after it was cleaned 20 minutes later...To top it off, our server here also screwed our order up and my salmon was RAW in the middle.
7) Almost every cast member I ran into at the Magic Kingdom had a puss on thier face as if they absolutly hated thier job. I totally understand its hard to work with a smile and maintain your composure in the heat, and around screaming kids, but come on....If your really not that happy with your job...quit.
8) The parks were filled with people on scooters...I have no problem with people riding in them, but I do have a problem with people honking at to get out of the way while i'm limping on one foot. My girlfriend was acutally hit by a man on a scooter.....the second it happened he jumped off and ran to first aid....I know this was an accident....but if he was able to jump out of the vehicle and run to first aid...why was he in a scooter in the first place???....I think people are taking advantage this service. Its a shame too...I feel for the people who actually need them.
9) Finally....My luggage believe it or not, was lost again on the way home....I'm not sure if it was the airline's fault or the people at who checked my bags at the hotel, but it showed up almost an two hours after I landed, with luggage on a flight from Boston....I have no idea.......a horrible ending to a horrible trip.
I'm sorry if i'm ranting and raving...but I feel soooo cheated. I'm not sure what to do. I love Disney, and I've always had an amazing time there...so in a way I wouldn't feel justified to complain and cause a stink because this is the first time I've had a horrible experience.....On the other hand I feel like I was treated in a way that unfit for such an amazing company. What should I do?
Again...sorry to post this long message...I just needed to vent.
1) The folks working for the Magical Express service lost my luggage upon my arrival. It took a 11 hours for them to find it.
2) On the way to the hotel, the bus driver turned off the disney video's and music and instead put on his favorite radio station on and blasted the sound system to the point where the speakers began to distort.
3) Not a single cast member (no exageration) working in the food court said "your welcome", "please", "thank you", after any transaction. One of them actually told me "hurry up" because he thought I was taking to long while I was putting the wrinkled reciept and change he gave me into my wallet.
4) Sombody spilt a massive amount of ketchup on the stairs leading to my room...after several calls to the front desk to complain, noboby came out to clean it up...after a few days it began to morph into a graveyard for dead love bugs and took on a horrible stench. Its probaly still there. In general the Resort was very dirty...empty been cans on the beachs, cigarette buts everywhere, over flowing garbage from almost every can in the the food court, ect...
5) I broke my foot at Blizzard Beach (my own fault completely....I thought I just sprained it at first). When I got back to my room I called Center Care and requested a bus come and pick me up so I could get checked by a doctor. The woman on the phone told me the bus would arrive in 20 minutes and to walk to the front desk. I called the front desk to see if anyone could send a wheel chair over for me...the Cast member told me "No i'm sorry" and my jaw almost hit the floor. I limped all the way over to the customs house and waited for an hour and a half. The bus never showed up. When I got back to my room I called Center Care and the woman I spoke with told me I wasen't even on a list to be picked up, she had no idea who I was, and was unaware I called earlier...In a fit of anger I hung up on her, took some motrin and went to sleep (still unaware of the severity of my injury). The next day I deciced man it up and tag along with my friends to Animal Kingdom...Within a few minutes of walking around the park my foot swelled up and I called it quits. I went to the first Aid station and told them the what happened with the bus the previous day. They were appalled...They were nice enough to get a bus for me within 15 minutes.
6) My party and I ate at Alfredos where, to my amazement, our waiter screwed our order up to the point that only one person recieved the correct dish. The next night we ate at Mama Melrose's in MGM. Just as we arrived the urinals in the mens room flooded and filled half the lobby with with septic water. No disinfectant was sprayed...after it was cleaned 20 minutes later...To top it off, our server here also screwed our order up and my salmon was RAW in the middle.
7) Almost every cast member I ran into at the Magic Kingdom had a puss on thier face as if they absolutly hated thier job. I totally understand its hard to work with a smile and maintain your composure in the heat, and around screaming kids, but come on....If your really not that happy with your job...quit.
8) The parks were filled with people on scooters...I have no problem with people riding in them, but I do have a problem with people honking at to get out of the way while i'm limping on one foot. My girlfriend was acutally hit by a man on a scooter.....the second it happened he jumped off and ran to first aid....I know this was an accident....but if he was able to jump out of the vehicle and run to first aid...why was he in a scooter in the first place???....I think people are taking advantage this service. Its a shame too...I feel for the people who actually need them.
9) Finally....My luggage believe it or not, was lost again on the way home....I'm not sure if it was the airline's fault or the people at who checked my bags at the hotel, but it showed up almost an two hours after I landed, with luggage on a flight from Boston....I have no idea.......a horrible ending to a horrible trip.
I'm sorry if i'm ranting and raving...but I feel soooo cheated. I'm not sure what to do. I love Disney, and I've always had an amazing time there...so in a way I wouldn't feel justified to complain and cause a stink because this is the first time I've had a horrible experience.....On the other hand I feel like I was treated in a way that unfit for such an amazing company. What should I do?
Again...sorry to post this long message...I just needed to vent.