I think it’s a good idea for businesses to listen to their customers, especially the ones who complain. How many times has someone in customer service been told to view every complaint as a gift. Helps them stay in business. I think Trader Joe’s was trying to be responsible but didn’t properly gauge their customer base.
Rather than a rude response about the door hitting the customer on the way out, the owner could have taken the opportunity to explain the price difference in terms of convenience, better customer service, etc.
"Dont let the door hit you" wasnt said. You shouldnt take everything on the internet so literal. But that customer was told what our price was and to leave. Her attitude didnt help her argument. Sometimes bowing down to every complaint isnt in the best interest of the business.