No, the rest of your post was right. They're not being evil, they're being cripplingly incompetent.Or is this part of Disney's plan to keep their customer's money by delivering the bad news after it's too late to get a refund?
Hey why is this tape red? Seems like a lot to get through.
Actually it has been for a while that if paid in full, extension is the default, if not, then refund is the default.Time and time again it never fails to amaze me that a company that makes as much as Disney is so bad with communication.
In the midst of the Coronavirus every park in the area (Universal, Six Flags, Knotts) announced their plans for passholders in a short amount of time.
People with Disney passes that cost 3-4x as much as their competitors are left in the dust. Disney World even reopens in a few weeks and the park still has not made anything clear about how passes will be extended, how benefits will work etc.
Shanghai is doing the right thing and extending passes by the dates of park closure + the dates of their "reservation only" period.
Yet for local parks, it is certainly a cluster. Originally they said expired passes would be refunded by default, now (as of June 1) they are saying extended by default. Yet clear guidance and information has yet to be given for local parks.
Why does Disney constantly like having a misinformation campaign?
If the company wants to deliver bad news, I'd rather have it upfront. How is someone supposed to decide whether they want a refund or not if they have no idea how pass extensions and benefits will work?
Or is this part of Disney's plan to keep their customer's money by delivering the bad news after it's too late to get a refund?
No, the rest of your post was right. They're not being evil, they're being cripplingly incompetent.
Agreed - much of this links back to incompetent Information technology design, planning and testing. They cannot communicate how something should work, until something has actually been implemented and is working (to some degree), and even then, that may change at a moments notice.No, the rest of your post was right. They're not being evil, they're being cripplingly incompetent.
Honest question: how did you think it was gonna go?No, the rest of your post was right. They're not being evil, they're being cripplingly incompetent.
Isn't this supposed to be Chapek's core competency? The Great Operator? Ruthless efficiency? Military precision?Honest question: how did you think it was gonna go?
Really? They emailed me several times with clear updates about the closure and how it would affect my AP. Which at the beginning of April I called them and had my payments delayed so my AP, which expires in 9 days, would be extended upon reopening.Disneyland hasn't even emailed me at all in regards to the closure OR my AP (which is now technically expired).
Might want to check your notification preferences on your account. Maybe you opted out of receiving emails.Just checked my account and my email and everything is correct. Checked spam folder as well. Glad to hear that they did send out emails, now that I think about it I haven't got an AP email in years. Not sure what's going on over on their side.
Have they said how benefits / blackouts would work upon reopening?
Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.