Over the past few years we have been able to obtain 'courtesy' wheelchairs' at the various delux resorts where we have stayed (Wilderness Lodge and Boardwalk Villas). This past December (2015), I asked for a courtesy wheelchair and was told that they no longer provide them to guests and was handed a flyer with information as to where we could rent one. Naturally I was surprised when this happened and when I questioned why the program was discontinued the response was 'maintenance'. When I received my copy of the bill for our stay at the WLV I found that the shelf rate for our stay was 3500.00 ± -- (7 nights). With charges in this range - they can't afford to provide courtesy wheelchairs to guests. This may seem petty - but overall - guest service should be on top.
(This has nothing to do with the wheelchairs within the various parks - just in the resorts.)
(This has nothing to do with the wheelchairs within the various parks - just in the resorts.)