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News Water Outage Hits Boulder Ridge at Disney's Wilderness Lodge

wdwmagic

Administrator
Moderator
Premium Member
Original Poster

A water outage is affecting guests at Boulder Ridge, the DVC villas at Wilderness Lodge, after it started around 3pm yesterday. Affected guests are being relocated to Old Key West or Saratoga Springs, with refunds and bill adjustments on offer.
 

Ayla

Well-Known Member

A water outage is affecting guests at Boulder Ridge, the DVC villas at Wilderness Lodge, after it started around 3pm yesterday. Affected guests are being relocated to Old Key West or Saratoga Springs, with refunds and bill adjustments on offer.
"On offer?" I really hope that does not mean the GUEST has to request a bill adjustment.
 

lazyboy97o

Well-Known Member
Leaving people in their rooms is absolutely unacceptable and illegal. Disney should just be moving people. This isn’t something they maybe offer to some people.

“509.221 Sanitary regulations.—
(1)(a) Each public lodging establishment shall be supplied with potable water and shall provide adequate sanitary facilities for the accommodation of its employees and guests. Such facilities may include, but are not limited to, showers, handwash basins, toilets, and bidets. Such sanitary facilities shall be connected to approved plumbing. Such plumbing shall be sized, installed, and maintained in accordance with the Florida Building Code as approved by the local building authority. Wastewater or sewage shall be properly treated onsite or discharged into an approved sewage collection and treatment system.”
 

Fido Chuckwagon

Well-Known Member
Leaving people in their rooms is absolutely unacceptable and illegal. Disney should just be moving people. This isn’t something they maybe offer to some people.

“509.221 Sanitary regulations.—
(1)(a) Each public lodging establishment shall be supplied with potable water and shall provide adequate sanitary facilities for the accommodation of its employees and guests. Such facilities may include, but are not limited to, showers, handwash basins, toilets, and bidets. Such sanitary facilities shall be connected to approved plumbing. Such plumbing shall be sized, installed, and maintained in accordance with the Florida Building Code as approved by the local building authority. Wastewater or sewage shall be properly treated onsite or discharged into an approved sewage collection and treatment system.”
They’re giving them bottled water so they can use and flush the toilets by the pool. That’s the Disney Difference!
 

asianway

Well-Known Member
Leaving people in their rooms is absolutely unacceptable and illegal. Disney should just be moving people. This isn’t something they maybe offer to some people.

“509.221 Sanitary regulations.—
(1)(a) Each public lodging establishment shall be supplied with potable water and shall provide adequate sanitary facilities for the accommodation of its employees and guests. Such facilities may include, but are not limited to, showers, handwash basins, toilets, and bidets. Such sanitary facilities shall be connected to approved plumbing. Such plumbing shall be sized, installed, and maintained in accordance with the Florida Building Code as approved by the local building authority. Wastewater or sewage shall be properly treated onsite or discharged into an approved sewage collection and treatment system.”
I’ll guarantee none of the GMs at Walt Disney World know the basic legalities of operating a hotel. Why should they?
 

Chi84

Premium Member
Whomever is in charge of maintenance at WL, and whomever is in charge of WL in general needs to be fired. First the AC outage, now this.

Also, the reports on other forums seem to indicate that the “being moved to SSR & OKW” is not automatic and not everyone is getting moved.
Where are you seeing this? I mean which other forums?
 

GhostHost1000

Premium Member
It’s right there in the name, people! Wilderness Lodge. Wilderness. You don’t get running water and A/C in the wilderness. These people should have known better.

What Makes This Resort Hotel Unique​

Escape to the rustic majesty of America’s Great Northwest. Inspired by turn-of-the-century National Park lodges, Disney’s Wilderness Lodge celebrates American craftsmanship and honors the beauty of the untamed wilderness. Soak in the splendor of the great outdoors, from nature trails through pine forests to rocking chairs that overlook a murmuring creek. Inside, discover towering totem poles, headdresses and more, and enjoy the rustic elegance of the stone hearth and roaring fireplace along with true wilderness theme accommodations with no AC or running water.
 

nickys

Premium Member

A water outage is affecting guests at Boulder Ridge, the DVC villas at Wilderness Lodge, after it started around 3pm yesterday. Affected guests are being relocated to Old Key West or Saratoga Springs, with refunds and bill adjustments on offer.

From the article:
“Guests are being relocated to Disney's Old Key West Resort and Disney's Saratoga Springs Resort. Refunds and bill adjustments are also being offered to affected guests, whether they're relocated or staying put.”

@wdwmagic , from where I reported this from, the only people who were offered relocation were those on cash bookings. And not everyone accepted.

Those who booked through DVC got points back for the one night.

Some guests who checked in yesterday were moved to Copper Creek, with a gift card.
 
Last edited:

nickys

Premium Member
Leaving people in their rooms is absolutely unacceptable and illegal. Disney should just be moving people. This isn’t something they maybe offer to some people.

“509.221 Sanitary regulations.—
(1)(a) Each public lodging establishment shall be supplied with potable water and shall provide adequate sanitary facilities for the accommodation of its employees and guests. Such facilities may include, but are not limited to, showers, handwash basins, toilets, and bidets. Such sanitary facilities shall be connected to approved plumbing. Such plumbing shall be sized, installed, and maintained in accordance with the Florida Building Code as approved by the local building authority. Wastewater or sewage shall be properly treated onsite or discharged into an approved sewage collection and treatment system.”
I don’t disagree.

But this is DVC, where are they going to move them to? Vero Beach? There isn't the spare capacity in other resorts.
 

nickys

Premium Member
You move them to regular rooms then and eat the cost of making them happy. That people could be using kitchens without water is more reason, not less, to get them out of the rooms.
I suspect that most would expect them to set it within 24 hours, so are only likely to accept WL, GF or Poly as an alternative. And there are 180 rooms to move people from.
 

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