Walt Disney World Cast compliment feature comes to My Disney Experience
You can now recognize great service at Walt Disney World via the mobile app.
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Walt Disney World Cast compliment feature comes to My Disney Experience
- Thread starter wdwmagic
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It is so odd that you can't specify a CM or leave a comment. Seems like they doing away with CMs as individuals and looking at Cast as a Department or unit.Walt Disney World Cast compliment feature comes to My Disney Experience
You can now recognize great service at Walt Disney World via the mobile app.
eliza61nyc
Well-Known Member
Great idea
ShookieJones
We need time for things to happen.
Thank goodness WDW is such a small company with so few areas and employees, this way they can easily narrow down who went above and beyond!!
I like the idea of this, but the it seems to miss the mark if individuals can’t be recognized. So odd!
I like the idea of this, but the it seems to miss the mark if individuals can’t be recognized. So odd!
Smiley/OCD
Well-Known Member
Great, long overdue improvement to the MDE…hopefully as it evolves we will be able to give more details in our comments.
I just think they want to see the feedback good vs. bad i.e. Karen type complaints
I just think they want to see the feedback good vs. bad i.e. Karen type complaints
Stevie Amsterdam
Well-Known Member
I actually like the idea but in The Age of Chapek one must ask: what is the ”why”?
WondersOfLife
Blink, blink. Breathe, breathe. Day in, day out.
Good idea.... Except for not being able to recognize a specific CM. That actually ruins the whole point for me, TBH.
RoadiJeff
Well-Known Member
On my solo trip last year a cast member was so helpful by doing some Pixie Dust on her laptop to help me with a frustrating issue that I offered her a gratuity. She said they cannot accept money but that I could go to Guest Services at the entrance to HS and mention her name. I did that as I left, plus I left a glowing review when I got back home and mentioned her. If anyone wants to recognize a specific cast member I suggesting going that route. Thank you once again, Ashley. Yes, I still greatly appreciate it. 
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MarvelCharacterNerd
Well-Known Member
If you're not complimenting the actual Cast Member, then how is it a Cast Member compliment?
Actual cast compliments given at City Hall or directly to a CM's lead help CM's - they're recognized by their leaders and it's put on their cast record. Cast compliments are the best thing you can do for a CM. But this... isn't that.
Actual cast compliments given at City Hall or directly to a CM's lead help CM's - they're recognized by their leaders and it's put on their cast record. Cast compliments are the best thing you can do for a CM. But this... isn't that.
That's what I said. Instead of a CM compliment, it is a Cast as a whole compliment.
MarvelCharacterNerd
Well-Known Member
Which accomplishes nothing for the individual CM who did something above and beyond that warranted recognition and just allows the company to say "hey, everything is going great here."
Please, folks, compliment the Cast Member specifically even if it means taking a little extra time to do it the effective way. It matters. They made the effort and it's worth it in return.
Useless for the Cast Member who did something wonderful. This is just something Disney bean counters developed
for advertising. "See how great we are. Come visit and give us all your money." I hand write letters and send them to guest services giving the Cast Member's name and what they did to make a moment magical. On my next visit I ask the Cast Member if their manager told them about the letter. If not I ask to see their manager or lead (or whatever the lead is called now).
If I am somewhere where the manager is present, restaurant for example, I ask to speak to the manager and tell them of the great service
given by the Cast Member. I then ask if there is a better address to send my letter other than guest services/relations.
for advertising. "See how great we are. Come visit and give us all your money." I hand write letters and send them to guest services giving the Cast Member's name and what they did to make a moment magical. On my next visit I ask the Cast Member if their manager told them about the letter. If not I ask to see their manager or lead (or whatever the lead is called now).
If I am somewhere where the manager is present, restaurant for example, I ask to speak to the manager and tell them of the great service
given by the Cast Member. I then ask if there is a better address to send my letter other than guest services/relations.
macefamily
Well-Known Member
Being that Disney is going through a deep cost-cutting measure, is this how they weed out cast members to release ? Need a minimum number of compliments per month ?
I do NOT put the manager on the spot if they say they did not get the letter. I carry a copy with me and I simply say "Oh I am sorry I must
have used the wrong address, here is a copy of my letter". This way neither the manager or Cast Member is put on the spot.
SpectroMagician
Well-Known Member
Agree with everyone above, this feature is useless if you cannot put the cast member's name in it
EeyoreFan#24
Well-Known Member
it needed to go electronic, however I can’t think of a bigger “this is all for show” statement to the cast than taking generic complements without a name. I hope there is a phased approach and this is just a first step.
MrPromey
Well-Known Member
Yeah, this feels like it helps nobody - absolutely useless except for a "feel good" for the guest and probably a business metric they can toss on a chart to help show how satisfied guests are.