We left about a week ago now and are now back in the UK. The hotel have told me that my daughter’s soft toy has been found (accidentally left in the hotel room while leaving) but have said they can't post it back to me. I've even offered to pay postage for it to be sent back to the UK and they still say no. It was Loews Portofino Bay on-site hotel at Universal Orlando in Florida, we live up north in the UK so it’s not like we live in Florida and can just go back for it. Am I right to think this is poor customer service from Universal Orlando and Portofino Bay? Is there anyway I can try to get this toy back for my daughter? I've been dealing with the hotel directly but getting no where. My daughter is so upset as it’s her favourite soft toy.
-
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
Universal Orlando (Portofino Bay on-site hotel) refusing to return Child’s soft toy accidentally left in hotel room
- Thread starter Lightshineallnight
- Start date
JoeCamel
Well-Known Member
I'm sorry for your daughters loss. As Brian said Lowes corporate is your only avenue, the overseas shipping and customs is the issue
. JK - an odd tale to be sure. I know it would bug Katie.
Ginzuishou
Active Member
They don't want to deal with it possibly being lost in shipping, perhaps.
DonniePeverley
Well-Known Member
Good grief ... just go buy another replica of that toy. first world problems at it's finest on display here.
JoeCamel
Well-Known Member
You don't have kids do you
ArielLover
Active Member
Interesting that you are posting this on every message board you can, what is the end game?
JoeCamel
Well-Known Member
Celebration intern?
What is yours?
Castle Cake Apologist
Well-Known Member
Probably to use every avenue possible to reach a resolution?