News Star Wars: Rise of the Resistance opening reports and using Boarding Groups at Disney's Hollywood Studios

disneygeek90

Premium Member
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Just got this from a push notification - guess they are calling it for the day.

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Did you get any compensation? I know it's likely related to the lightning but crazy to think they did not board one person today.

Hopefully it's figured out for tomorrow.
 

1HAPPYGHOSTHOST

Well-Known Member
Did you get any compensation? I know it's likely related to the lightning but crazy to think they did not board one person today.

Hopefully it's figured out for tomorrow.
Why would they give compensation? Do you get compensation when any other ride is down for the day at any other park besides a fastpass if you were on the ride when it went down?
 

disneygeek90

Premium Member
That was different. that was when the ride barley first opened and they had people in the queue. this is just a normal ride breakdown. no one should expect compensation.
No, previously if you had a "guaranteed" boarding group that was never called you would get an anytime BG good for the next day (or two). That's the reasoning behind distributing backup groups so compensation isn't expected.
 

rct247

Well-Known Member
Clearly states now "Joining the virtual queue does not guarantee the ability to experience Rise of the Resistance." They don't have to give out anything.
 

1HAPPYGHOSTHOST

Well-Known Member
No, previously if you had a "guaranteed" boarding group that was never called you would get an anytime BG good for the next day (or two). That's the reasoning behind distributing backup groups so compensation isn't expected.
When the ride first openend. Now its just a normal ride break down with no comp since no boarding groups were called.
 

disneygeek90

Premium Member
When the ride first openend. Now its just a normal ride break down with no comp since no boarding groups were called.
What's the difference from a Boarding Group and Backup group then? I'm not arguing what should or shouldn't be comped, but from all accounts a standard Boarding Group is somewhat guaranteed.

Reservations are already hard to come by for AP's, and no park hopping limits what vacationers can do. Can't imagine how frustrated some are today when the receive BG 5 and never get to ride all day. If you're an AP, try again on September 15th I guess? Assuming you don't have work? If you're a Resort Guest, better change your plans.

Obviously the lightning was a unique circumstance, but I feel for the guests. I know how excited people are to ride this thing.
 
ok. So does anyone know how long the ride will be down? Will it be working tomorrow or soon? I have a park pass for Friday and if ROTR is not working there is no need for me to be at DHS. So, with no park hopping I think Disney needs to be on top of whether or not they can get a ride going for the day. Otherwise, as I am sure people did, they stood around all day hoping to get the push notification only to find out late afternoon that the ride was closed for the day. If it is true, and the only people showing up are AP locals they probably didn't want all the AP holders leaving for the day.
 

disneygeek90

Premium Member
ok. So does anyone know how long the ride will be down? Will it be working tomorrow or soon? I have a park pass for Friday and if ROTR is not working there is no need for me to be at DHS. So, with no park hopping I think Disney needs to be on top of whether or not they can get a ride going for the day. Otherwise, as I am sure people did, they stood around all day hoping to get the push notification only to find out late afternoon that the ride was closed for the day. If it is true, and the only people showing up are AP locals they probably didn't want all the AP holders leaving for the day.
Impossible to know, but at least you have a few days of wiggle room. Should hopefully have a clearer picture tomorrow.
 
Impossible to know, but at least you have a few days of wiggle room. Should hopefully have a clearer picture tomorrow.
Crossing my fingers this doesn't last longer than today. I am a resort guest, so I have every park available if I need to change a date. If the ROTR is down tomorrow, I may need to change our DHS date to next week.
 

Wendy Pleakley

Well-Known Member
Capacity is so low right now that if they gave everyone a boarding pass for tomorrow (or even the next week) instead, most of tomorrow's guests would be shut out.

It's unfortunate, especially with the lack of park hopping. For most tourists, it's probably their one and only day at the Studios.

It is what it is.
 

Magic Feather

Premium Member
In the event that any of you are there today and had a BG (especially in the first ~40), I’d highly recommend going to Guest Relations and (kindly) explaining you’re situation. Last I checked, standard guest response is (day depending) still authorized to be a one day ticket and a guaranteed ride for when they come back.
Don’t go in demanding anything, don’t be mean to the CM (you have no reason to be mad at them, specifically, even when mad at the situation), and just see if there is a way to ride (guaranteed) in the future.
 

disneygeek90

Premium Member
Capacity is so low right now that if they gave everyone a boarding pass for tomorrow (or even the next week) instead, most of tomorrow's guests would be shut out.

It's unfortunate, especially with the lack of park hopping. For most tourists, it's probably their one and only day at the Studios.

It is what it is.
Give them a day ticket + ROTR BG good through the end of the year. It’s not like the park is reaching capacity for Resort and Ticket holders.
 

KevinPage

Well-Known Member
Little did I know last December when they gave me a 1 Day Park hopper comp ticket for not getting to our boarding group (before they even started doing Backups) that I’d use it (exp 12/31/30)

I’m like, I have an AP and I’m not coming during a blackout period (too hot/crowded).

Well low and behold I used it on Friday to snag ride #35, during a time when my AP was blocked (and comp ticket make it easy to get a park pass reservation).

Talk about dumb luck 🤩😂🤩

But yeah, I’d talk to Guest Relations and politely ask what can they do given the circumstances. Heck, even if they won’t give you a BG, as long as you get a park ticket you have the ability to try again.
 

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