What gets lost in chains of quote replies is that I was just replying to someone who said they think everyone in GE will be a face character to some extent... which I think is ridiculous too. I was challenging that claim as well.
But still, to be annoyingly specific, it’s more than just those 8 phrases. And it does put non-face character/entertainment CMs in an unusual, tricky position of balancing being overly “nice” with being “in theme.” I have friends bewildered as to how they’re going to act “gruff” while still being courteous. And that’s not going to work. Cast members will play it safe and behave how the would in any other location... polite... courteous... inoffensive. Cast members are definitely not expected to act on the level of face characters, but the expectations do remind me of that of other entertainers, like the actors in the Golden Horseshoe.
All those expectations for a wage NOT necessarily $15/hour and without the usual perks of entry into Disneyland all summer.