The Galactic Star Cruiser experience, sadly, has become / evolved into something that needs to fail in order to shake (shock) some sense into Disney management. The disconnect between Disney management and the realities of customer / guest / fan satisfaction is steadily growing. Not a good state of affairs for an entertainment conglomerate.
What we the guests want Disney management to learn:
1. Bring back cut services such as the DME and fastpass and EMH.
2. Don't fix what ain't broke, such as Splash Mountain.
3. Hire more CMs when phone wait times goes beyond an hour or two.
4. Build a SW hotel that the average guest can afford, and big enough to hold more than the richest 1%.
5. Bring the OT into WDW, it has far more pull than the sequel stuff.
What Disney Management will actually learn from the failure of the Starcruiser:
1. People are not interested in a SW hotel.
2. People are not interested in role playing.
3. People are not interested in an all inclusive hotel in WDW.
4. Star Wars is no longer popular.
5. Star War fans are too toxic.