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Shanghai Resort App

Discussion in 'Tokyo, Hong Kong and Shanghai' started by Jem07, Aug 29, 2017.

  1. Jem07

    Jem07 New Member

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    Hey everyone! My husband and I are super excited to visit the parks in Shanghai, Tokyo, and Hong Kong in October. I downloaded the Shanghai Resort app, but I can't seem to create an account. I even attempted to create an account on the Shanghai Disney Resort website, but I'm not having any luck. I keep receiving an error message saying that I have entered an invalid word/term. I was hoping to book our hotel and such without having to make an international call.

    Has anyone else encountered this problem? Any suggestions?
     
  2. AndyS2992

    AndyS2992 Well-Known Member

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  3. Jem07

    Jem07 New Member Original Poster

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    Thank you! I am receiving the same error message when trying to create an account on the website too though. :(
     
    AndyS2992 likes this.
  4. Bartattack

    Bartattack Well-Known Member

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    Does it show where the invalid word/term was used? Did you use any special characters in some of the input?
     
  5. Jem07

    Jem07 New Member Original Poster

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    Hi. Unfortunately, it doesn't show where the word/term is used. I'm only entering my date of birth, name, country, phone number, email address (on the website), and password. I tried a few different passwords containing letters and numbers to see if that was the issue, but I still receive the same error messages. I just can't figure out what the invalid word is!
     
  6. Jem07

    Jem07 New Member Original Poster

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    I finally got it to work!!! I put in a different last name, and it allowed me to create an account. Once logged in, I attempted to change my last name to my actual name, and it gave me the same error message. I have a pretty common last name, but I guess the site/app doesn't like it for some reason.

    Thank you for all of your help!
     
  7. GiveMeTheMusic

    GiveMeTheMusic Well-Known Member

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    Be sure you're able to get your name as it looks on your passport on the hotel reservation, as that's important. ;)
     

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