Allow me to clarify a few points and fill in some blanks...
Is there a *maximum* time that you can wait before you pick up your tickets?
Yes, regardless of if the tickets are order online or by phone, Magic Your Way Tickets and new member Annual / Seasonal / Premium Passes must be claimed within 2 years of the date of order. Renewal Annual / Seasonal / Premium Passes and Special Event Tickets (Mickeys' Not So Scary Halloween Party, Night of Joy, etc) are dated tickets, and therefore must be claimed before they expire.
When can the Guest pickup or fulfill a Ticket Order at Will Call?
Tickets can be picked up starting the day after the order. Unclaimed Will Call Tickets are held for up to 2 years from date of order, then the order expires without refund. Tickets originally placed on Will Call can be mailed on request by contacting Ticket Services by the number below. Standard shipping fees will apply.
What does the Guest Need at the Will Call window?
The Guests must bring both the Ticket Order Number (having this number ensures faster processing) AND a Valid photo ID. The required photo ID can including a valid driver's license, valid passport, valid college ID or valid military ID.
Where can the Guest Claim their Will Call Tickets?
Transportation & Ticket Center ticket windows
Magic Kingdom Guest Relations (located just outside the turnstiles)
Magic Kingdom Ticket Vending Machines (Guests cannot claim Florida Resident Tickets or Annual/Seasonal/Premium Passes at the TVMs)
Epcot Main Entrance ticket windows
Epcot International Gateway ticket windows
Disney-MGM Studios ticket windows
Disney's Animal Kingdom ticket windows
Downtown Disney Guest Services (either Marketplace or Westside location)
Disney Resort Lobby Concierge Desks - (Guests cannot claim Florida Resident Tickets or Annual/Seasonal/Premium Passes at the Resorts)
All pick up locations are outside the Park turnstiles so admission to the Theme Park is not required.
Guests with questions on existing ticket orders may contact WDW Ticket Services via e-mail at
wdw.ticket.inquiries@disney.com or by calling 407-566-4985 (option 2 for an existing ticket order) anytime following the date the order was placed. Once an order is placed, please do not contact the Disney Reservation Center as we have no access to existing orders regardless if placed by phone or internet. When contacting Ticket Services, you will need to know your ticket order number and the credit card billing address, and/or include these on all correspondence.
Dinner Show Tickets (Hoop-Dee-Doo Musical Review, Disney's Spirit of Aloha, or Mickey's Back Yard BBQ) cannot be shipped, nor can they be claimed at a Theme Park or Downtown Disney Guest Relations windows. These show show tickets must be claimed at a Disney owned and operated Resort, either from the Front Desk, or from the Lobby Concierge Desk.
Cirque du Soleil - LaNouba Tickets must be claimed at the Cirque Box Office or must be shipped if ordered more then 30 days in advance.