Power outage disrupts attractions at Disneyland

NobodyElse

NobodyElse

Well-Known Member
Original Poster
http://abc7.com/travel/power-outage-disrupts-attractions-at-disneyland/2830770/

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A Disneyland spokesperson said power is down in Toontown and Fantasyland, and crews are working to restore it.

They added that guests are being escorted off rides.

A park spokesperson issued a statement, saying the outage stems from Disneyland's transformer.

"We've determined that the issue is with a Disneyland Resort transformer and our team is currently assessing and working to restore power," the statement read.

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Darkbeer1

Darkbeer1

Well-Known Member
This made national news...

http://philadelphia.cbslocal.com/2017/12/27/power-outage-at-disneyland-affecting-rides-monorail/

Based on an educated guess, sounds like Galaxy Edge Construction will be found as the cause, based on the specific part of the park affected, and no other part of the park/city.

But it was the straw that broke the camel's back, as guests are already grumpy with a packed park.

https://www.nbclosangeles.com/news/...utage-Anaheim-Theme-Park-Rides-466839773.html

>>In a tweet posted at 1 p.m., the company said Disneyland Park was only accepting guests for re-entry, while Disney California Adventure Park remained open.<<
 
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D

drizgirl

Well-Known Member
Wait.... is this some sort of preview of a new Transformers attraction? ;)

Hope they get it fixed quickly and everyone can get back to "enjoying" the park.
 
Darkbeer1

Darkbeer1

Well-Known Member
https://www.ocregister.com/2017/12/...sneyland-shuts-down-fantasyland-and-toontown/

>>A blown transformer shut down rides in Disneyland’s Fantasyland and Toontown for 90 minutes Wednesday, with guests escorted off “It’s a Small World” and the two “lands” closed until power could be restored.

It could hardly have been a worse time for an power outage, on a day that’s typically one of the busiest of the year, and with both football teams playing in the Rose Bowl at the parks today, along with groups in town for the holidays.

No one was injured, park spokeswoman Elva Rubalcava said. Power went out around 11 a.m. and was expected to be restored around 12:45, she said.<<
 
westie

westie

Well-Known Member
Wow some of the twitter hate going on is magnifique! One person states the line for refunds is 3 hours long while another guest says no refunds are being given. Sorry to hear this news but as an AP'er it's water off a ducks back to me. Every time I've got stuck on a ride, which includes 30 minutes on PotC, I've loved every minute of it.
 
Curious Constance

Curious Constance

Well-Known Member
Darkbeer1 said:
https://www.ocregister.com/2017/12/...day-at-disneyland-and-visitors-are-not-happy/

A couple of tweets....

>>A momentary power “dip”, thank Disneyland. Nearing the two hour mark of the power outage at @Disneyland . How are you going to fix this Disneyland? You have thousands of visitors from all over the world! Extend the hours of operation at the very least!<<

>>Ever heard of overcrowding, @Disneyland?!<<
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People are so entitled.

But seriously the nerve of Disneyland!!!!! How DARE the power go out!!!!
 
Curious Constance

Curious Constance

Well-Known Member
What's annoying to me is that the park reached capacity, so they shut out ticket buyers, but are allowing APs in.

Yes, only the APs that specifically purchased the pass that didn't block these two weeks out are unblocked, so I understand where they are coming from, but what about the people that traveled from across the country or world to be there and have limited time before going back perhaps never to return?
 
D

Deleted member 107043

The past few months have not been good for the DLR PR Department.

I get that this kind of thing is unplanned and unusual, but considering it was busy enough today to close the park gates you'd think Disney would make some kind of gesture to compensate people for the power outage, especially the single day ticket holders who might be on vacation and paid peak season prices ($124 per adult). Maybe some kind of online refund or giveaway? I realize they aren't obligated to do anything, but in light of how expensive Disneyland is now a kind gesture of apology would go a long way to make people feel better.
 
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mickEblu

mickEblu

Well-Known Member
Curious Constance said:
What's annoying to me is that the park reached capacity, so they shut out ticket buyers, but are allowing APs in.

Yes, only the APs that specifically purchased the pass that didn't block these two weeks out are unblocked, so I understand where they are coming from, but what about the people that traveled from across the country or world to be there and have limited time before going back perhaps never to return?
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They were near capacity plus had a huge power outage effecting two entire lands and had no clue when it would get fixed. So I could understand why they wouldn’t allow more ticket sales at that time. I feel sorry for the people that had pre purchased tickets though if they weren’t allowed in.

Anyway, If it were me I would be glad I saved my money and was spared from being in ant farm all day to get on 2 rides. With that said, I think it should have been the decision of the ticket holder so long as they were communicated the issue upon entry. I think they let’s the APs in NOT because they value them more but because an AP would have no right to complain and try to get a refund. They were trying to limit the amount non APs at city hall complaining for their money back.
 
D

Deleted member 107043

mickEblu said:
They were near capacity plus had a huge power outage effecting two entire lands and had no clue when it would get fixed. So I could understand why they wouldn’t allow more ticket sales at that time. I feel sorry for the people that had pre purchased tickets though if they weren’t allowed in.

Anyway, If it were me I would be glad I saved my money and was spared from being in ant farm all day to get on 2 rides. With that said, I think it should have been the decision of the ticket holder so long as they were communicated the issue upon entry. I think they let’s the APs in NOT because they value them more but because an AP would have no right to complain and try to get a refund. They were trying to limit the amount non APs at city hall complaining for their money back.
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My understanding is that ticket sales were halted because the park was at capacity and presumably because several attractions basically dumped thousands of guests during the outage, which lasted for two hours. Photos posted on Twitter showed complete gridlock in some areas of the park, so it's reasonable to wonder why they would continue to allow anyone in until the closed areas were back up and running. I suppose no matter how you slice it today was not one of Disneyland's finest moments.
 
Curious Constance

Curious Constance

Well-Known Member
Dr. Hans Reinhardt said:
My understanding is that ticket sales were halted because the park was at capacity and presumably because several attractions basically dumped thousands of guests during the outage, which lasted for two hours. Photos posted on Twitter showed complete gridlock in some areas of the park, so it's reasonable to wonder why they would continue to allow anyone in until the closed areas were back up and running. I suppose no matter how you slice it today was not one of Disneyland's finest moments.
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That's what I'm thinking. Why did they allow anyone in? If you had paid $500 bucks for your family of four to go today and today only and were turned away, only to see APs being let in......:mad:

Those APs who specifically paid for these extra two weeks should have the same chance of being turned away if park reaches capacity as someone who pays full price for one day.
 
mickEblu

mickEblu

Well-Known Member
Dr. Hans Reinhardt said:
My understanding is that ticket sales were halted because the park was at capacity and presumably because several attractions basically dumped thousands of guests during the outage, which lasted for two hours. Photos posted on Twitter showed complete gridlock in some areas of the park, so it's reasonable to wonder why they would continue to allow anyone in until the closed areas were back up and running. I suppose no matter how you slice it today was not one of Disneyland's finest moments.
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Doesn’t capacity mean they CANT let anymore people in by law? That’s why I assumed it was near capacity.
 
mickEblu

mickEblu

Well-Known Member
Curious Constance said:
That's what I'm thinking. Why did they allow anyone in? If you had paid $500 bucks for your family of four to go today and today only and were turned away, only to see APs being let in......:mad:

Those APs who specifically paid for these extra two weeks should have the same chance of being turned away if park reaches capacity as someone who pays full price for one day.
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You re talking about the inconvenience of being turned away right? (Which does suck) As far as the $, the tickets would still be good for another day if they hadn’t used them yet, which is what Disney was trying to avoid. People using up expensive tickets on a near capacity day only to get in and find a nightmare and demand their money back.
 
Curious Constance

Curious Constance

Well-Known Member
mickEblu said:
You re talking about the inconvenience of being turned away right? (Which does suck) As far as the $, the tickets would still be good for another day if they hadn’t used them yet, which is what Disney was trying to avoid. People using up expensive tickets on a near capacity day only to get in and find a nightmare and demand their money back.
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Well people who purchased one day tickets may not have the ability to come back a different day. If I had bought three day hoppers and this way the last day of my trip before flying back home, that day would be wasted. And that would make anyone mad. Another scenario was someone might have been in the park earlier and left for any number of reasons and then isn't able to get back in the rest of the day.

When the park reaches capacity, it reaches capacity. I'm not saying they should let more people in when it's filled to the brim, but I don't think they should allow one group of people but not another.

I'm assuming park was at capacity when you accounted for all of the attractions that were down, but officially wasn't at capacity since APs were allowed in. It just blows my mind they would turn away full price ticket people and let APs in. I mean what about the poor saps spending $750 per night to sleep on a mediocre bed in the Disney hotels? Then they threw down another $1300 on family park hoppers for a three days. Those people are turned away, but APs get in?
 

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