I will start by saying this is all my own views and opinions, of course others will have their own.
We recently spent a week in DLP, I've been before twice but this was a longer trip (1 week) with children (1 + 2YO) for the first time, first Disney experience.
While it was unbelievably magical for the children, and of course for us to see their faces when they met princess' and went on rides for the first time (not POTC, my 2 yo wasn't ready, that was a fun 10-15mins LOL) for me the Park lack "something"
And that something was to me, staff, I won't call them castmembers, they don't deserve it. 99% of the staff were awful, rude and lacked any interest other than starting and finishing their "job" - now I know it is just a job at the end of the day, but having been to WDW and DL many times, it was a notable difference in the staff creating any happiness/magic in the "Disney Show".
There were often long long queues in quick service restaurants and also shops, with various staff members stood about doing nothing, now I know there are also queues in WDW, but you could just tell this was down to staff just dragging their heals, and lack of interest, nothing else.
For example the snack you get in the afternoon in the meal plan, we ended up not using over half of them as the places you could get them from was limited, and due to the small window everyone wanted them all at the same time - bearing in mind this was an icecream or a donut (plus a drink) the lines just didn't move, how hard can it be to take a voucher and then dish-out the product, it was weird!! Same getting into the park, it was a simple job of scanning a ticket under a machine, they had 4+ staff on each 2 lane entrance, and for some reason felt the need to take the cards off you and then scan them, but in the slowest fashion possible - just allow me to do it, i understand the scanning process !!!
Whereas the staff who cleaned up our breakfast room or cleaned our hotel rooms who really didn't need to show any enthusiasm were absolutely brilliant, and talked to our girls etc, just the staff in the park ... totally different thing. Im not saying it was all, as there was the odd castmember who "played the game", but most for me were terrible and unhelpful.
If DLP could sort this out (god knows how) then they really could make a real good go of the park and get it ranking up their with the US parks - having said that it was packed out so then again does Disney need to try any harder .. LOL
Apart from that there are of course many many many pluses to the park, and we did over all have a fantastic time, it didn't put us off at all, and would probably go back again, although we are going to WDW next May and after that the girls will be old enough to just take the long haul flight to US instead. But for me you could just tell their was something lacking, and it always in my mind came back to the quality of staff.
Has anyone else experienced this or did we just have a bad experience?
We recently spent a week in DLP, I've been before twice but this was a longer trip (1 week) with children (1 + 2YO) for the first time, first Disney experience.
While it was unbelievably magical for the children, and of course for us to see their faces when they met princess' and went on rides for the first time (not POTC, my 2 yo wasn't ready, that was a fun 10-15mins LOL) for me the Park lack "something"
And that something was to me, staff, I won't call them castmembers, they don't deserve it. 99% of the staff were awful, rude and lacked any interest other than starting and finishing their "job" - now I know it is just a job at the end of the day, but having been to WDW and DL many times, it was a notable difference in the staff creating any happiness/magic in the "Disney Show".
There were often long long queues in quick service restaurants and also shops, with various staff members stood about doing nothing, now I know there are also queues in WDW, but you could just tell this was down to staff just dragging their heals, and lack of interest, nothing else.
For example the snack you get in the afternoon in the meal plan, we ended up not using over half of them as the places you could get them from was limited, and due to the small window everyone wanted them all at the same time - bearing in mind this was an icecream or a donut (plus a drink) the lines just didn't move, how hard can it be to take a voucher and then dish-out the product, it was weird!! Same getting into the park, it was a simple job of scanning a ticket under a machine, they had 4+ staff on each 2 lane entrance, and for some reason felt the need to take the cards off you and then scan them, but in the slowest fashion possible - just allow me to do it, i understand the scanning process !!!
Whereas the staff who cleaned up our breakfast room or cleaned our hotel rooms who really didn't need to show any enthusiasm were absolutely brilliant, and talked to our girls etc, just the staff in the park ... totally different thing. Im not saying it was all, as there was the odd castmember who "played the game", but most for me were terrible and unhelpful.
If DLP could sort this out (god knows how) then they really could make a real good go of the park and get it ranking up their with the US parks - having said that it was packed out so then again does Disney need to try any harder .. LOL
Apart from that there are of course many many many pluses to the park, and we did over all have a fantastic time, it didn't put us off at all, and would probably go back again, although we are going to WDW next May and after that the girls will be old enough to just take the long haul flight to US instead. But for me you could just tell their was something lacking, and it always in my mind came back to the quality of staff.
Has anyone else experienced this or did we just have a bad experience?
