April 27th of this year, my wife and I checked into the Contemporary Resort for a one week stay.
My wife had used an online Travel agency to book the trip.
We told the travel agency that we wanted a Tower Club Conceirge 12th floor room and they told us there was a discount rate because of low park attendance since the Sept 11th attack. (we booked last November right AFTER the attack)
To make a long story short, the Travel agency ripped us off. When we checked in, the Desk Clerk at the Contemporary told us that the travel agency had only booked a REGULAR room at the resort, NOT a 12th floor Conceirge room.
My wife started crying. I explained to the clerk that although we understood that it was not Disneys fault, my wife was crying because this was our 10th trip to Disney World, and our 10th Wedding anniversary, and also my wifes Birthday and we wanted this trip to be special.
The clerk went into a back room then came out and said " I talked to my boss and he said you can have the Tower Club Conceirge Room on the 12th floor all week...at no extra charge!! I was in SHOCK!
Not only that...when we came back to our room after our first day in the park, we found balloons and a Happy Anniversary card signed by Mickey and Minnie Mouse and a 25 dollar GIFT of a Mickey Mouse Clock.
It's things like this that keeps us going back again...and again...again...............
Thanks Disney...you're the best!!:animwink:
My wife had used an online Travel agency to book the trip.
We told the travel agency that we wanted a Tower Club Conceirge 12th floor room and they told us there was a discount rate because of low park attendance since the Sept 11th attack. (we booked last November right AFTER the attack)
To make a long story short, the Travel agency ripped us off. When we checked in, the Desk Clerk at the Contemporary told us that the travel agency had only booked a REGULAR room at the resort, NOT a 12th floor Conceirge room.
My wife started crying. I explained to the clerk that although we understood that it was not Disneys fault, my wife was crying because this was our 10th trip to Disney World, and our 10th Wedding anniversary, and also my wifes Birthday and we wanted this trip to be special.
The clerk went into a back room then came out and said " I talked to my boss and he said you can have the Tower Club Conceirge Room on the 12th floor all week...at no extra charge!! I was in SHOCK!
Not only that...when we came back to our room after our first day in the park, we found balloons and a Happy Anniversary card signed by Mickey and Minnie Mouse and a 25 dollar GIFT of a Mickey Mouse Clock.
It's things like this that keeps us going back again...and again...again...............
Thanks Disney...you're the best!!:animwink:
