What a mess!
We'd booked in the UK before we went and were told to make sure we ring up at least 24 hours before to reserve a table. All seemed strange but that;'s what we had to do. We ended up staying in Royal Pacific so on checkin (over 24 hours before) we went to the desk to sort. We were then told that they couldn't get a table big enough for us (8 people) but they could book a 4 for 7.30pm!
Firstly there was never any mention of it being multiple sittings and secondly there were still 8 pre paid customers! When I queried and argued it I was told to just turn up at opening and, as I;d already bought a ticket and paid in full, I would definitely get a table.
We did just that (4.45pm as we were told a little early may help) only to be told it wouldnt happen. We showed the email we received telling us to turn up, argued for a while and eventually got seated.
In fairness the food was ok (some things much better then others) and the characters were great but the whole booking system need an overhaul and soon! Jennifer, the manager, was very argumentative to start but after seeing the email and disappearing for a few minutes she came back with a completely different attitude and sorted the issue.
All in all I think we'll save the $320 next time!
We'd booked in the UK before we went and were told to make sure we ring up at least 24 hours before to reserve a table. All seemed strange but that;'s what we had to do. We ended up staying in Royal Pacific so on checkin (over 24 hours before) we went to the desk to sort. We were then told that they couldn't get a table big enough for us (8 people) but they could book a 4 for 7.30pm!
Firstly there was never any mention of it being multiple sittings and secondly there were still 8 pre paid customers! When I queried and argued it I was told to just turn up at opening and, as I;d already bought a ticket and paid in full, I would definitely get a table.
We did just that (4.45pm as we were told a little early may help) only to be told it wouldnt happen. We showed the email we received telling us to turn up, argued for a while and eventually got seated.
In fairness the food was ok (some things much better then others) and the characters were great but the whole booking system need an overhaul and soon! Jennifer, the manager, was very argumentative to start but after seeing the email and disappearing for a few minutes she came back with a completely different attitude and sorted the issue.
All in all I think we'll save the $320 next time!