So on our trip earlier this month, I somehow lost my sunglasses. Well they are actually tinted safety glasses with integrated readers. I asked at the WL front desk and they looked for me with no success, but I'm fairly sure that they were lost somewhere outside near Roaring Forks. So they advised that I fill out a lost & found report on the app, which I did with no expectation of ever getting them back. I got an email with an ID number and one other email the next day with an update. 4 days later, they emailed again saying they found them and asked if I wanted them to hold or ship them. Picked ship and in a day I had my tracking # and yesterday, they arrived in a box and I think they actually cleaned them & put into a plastic bag. No charge for shipping (I guess that is why water is $3.50/bottle - lol) and I am very impressed with their service. Thanks Disney!