Oh Yes, I had the same situation. My photos were mixed up with photos of people who were in front of me and I had to call support and they were looking for my photos. They even suggested that I go back there and take some photos again, but I had already left and it took me a little bit to start objecting and become more demanding. Then they found my photos and asked me to delete not mine, which I got. i deleted them, but my real photos that they found and returned to me were in HEIC format, which i can't open in any of my applications on my computer. Then my brother advised me
https://www.softorbits.com/convert-heic-to-jpeg/ with which i converted HEIC to JPEG and was able to see these pictures, they were quite fun
In general, it was quite an interesting experience, which I associate with Disney PhotoPass