Going to try and make this as short as possible. If anyone can offer advice please let me know.
Ok here it goes.
We have 2 My Magic accounts. One for my wife and one for myself. My two girls had their gold AP’s on my MM+ account up until end of Feb. 2017. Then we called to change the credit card # that the monthly payment was coming out of because it was expired. We were told that since the contract was in my name and the CC was in my wife’s name they would need to cancel the girls gold AP’s and then we would need to go to the park to renew under my wife’s account. So we did this… they credited the CC for all of the payments made and cancel the gold AP's (apparently) and we went to the park to renew March 2017.
No issues having them adding the girls to my wife’s MM+ account and everything was fine until October 2017 when I keep getting email after email to renew the girls so not realizing they are no longer on my account since it was 6 months ago I renewed them and was charged for October and November. So now my wife was being charge for them from March 2017 and I was now being charged as well. I called the AP hotline and was tossed around for an hour or so and then hung up on.
The next day I tried again and I finally a nice girl understood the issue and put the accounts in to review and said my CC should be credited and the passes for the girls will stay on my wife’s MM+ account going forward and I would be contacted when everything is completed.
I decided at that time to go ahead and pay off the girls AP’s because I didn’t want to deal with the payment issue again.
2 weeks went by and I got a credit to my CC for the 2 months I was charged (awesome!) but then I noticed on my wife’s account that the girls gold passes are missing. Everything is gone from her MM+ account. MB’s, gold AP’s everything! They should have 2 gold AP’s that expire in March 2018. I have the contract that says it. So last night I called and got tossed around again and no one could understand.
They wanted me to link my AP card# but it was saying it is already linked. They sent me to MM+ to ticketing back to MM+ until I got hung up on again.
An hour and 40 mins I was on hold!
Other than going back to the parks to have them figure it out I really don’t know who else to call. I have a contract for 2 gold AP’s but they are not on our account. I know this is long but it is a hot mess and I wanted to put it out there to see if anyone had some advice.
Thanks
Ok here it goes.
We have 2 My Magic accounts. One for my wife and one for myself. My two girls had their gold AP’s on my MM+ account up until end of Feb. 2017. Then we called to change the credit card # that the monthly payment was coming out of because it was expired. We were told that since the contract was in my name and the CC was in my wife’s name they would need to cancel the girls gold AP’s and then we would need to go to the park to renew under my wife’s account. So we did this… they credited the CC for all of the payments made and cancel the gold AP's (apparently) and we went to the park to renew March 2017.
No issues having them adding the girls to my wife’s MM+ account and everything was fine until October 2017 when I keep getting email after email to renew the girls so not realizing they are no longer on my account since it was 6 months ago I renewed them and was charged for October and November. So now my wife was being charge for them from March 2017 and I was now being charged as well. I called the AP hotline and was tossed around for an hour or so and then hung up on.
The next day I tried again and I finally a nice girl understood the issue and put the accounts in to review and said my CC should be credited and the passes for the girls will stay on my wife’s MM+ account going forward and I would be contacted when everything is completed.
I decided at that time to go ahead and pay off the girls AP’s because I didn’t want to deal with the payment issue again.
2 weeks went by and I got a credit to my CC for the 2 months I was charged (awesome!) but then I noticed on my wife’s account that the girls gold passes are missing. Everything is gone from her MM+ account. MB’s, gold AP’s everything! They should have 2 gold AP’s that expire in March 2018. I have the contract that says it. So last night I called and got tossed around again and no one could understand.
They wanted me to link my AP card# but it was saying it is already linked. They sent me to MM+ to ticketing back to MM+ until I got hung up on again.
An hour and 40 mins I was on hold!
Other than going back to the parks to have them figure it out I really don’t know who else to call. I have a contract for 2 gold AP’s but they are not on our account. I know this is long but it is a hot mess and I wanted to put it out there to see if anyone had some advice.
Thanks
