how to thank a great cast member..

[bjlc57]

recently we got some super service from Guest services over the phone.. How can we thank them and know that it gets to them and their supervisor.. Because this guy went above and beyond for us.. plus it always seems that we have one or two cast members each trip that go beyond their service for us.. what is the best way to do this.. thanks for playing. . I really appreciate this forum..

 

[Master Yoda]

Write to Disney. Email works as well, but putting pen to paper goes a lot farther. You will of course want to have the CM's name, location and a time if possible. Pictures are also a nice touch.

We have done this a few times and found out directly from the CM that they were recognized for it.

 

[DisAl]

We pick a "top three" cast members every trip and send an email. As said above, if someone really impresses you make note of their nametag. It will have their name and where they are from. "John from New York" and the location they were working will help them identify the right cast member.
Whatever comments you send are put in the CMs "folder" and can have influence their future at WDW.

 

[HwdStudio]

The best way these days is tweeting to @wdwtoday with the hashtag #castcompliment. This will guarantee that the cast member and supervisors receive the compliment.

 

[TheJonesys]

If you use twitter you can tweet @wdwtoday, quote their name and some info and finish with #castcompliment. They get a certificate and an image of your tweet and their photo on the twitter account

 

[TheJonesys]

The best way these days is tweeting to @wdwtoday with the hashtag #castcompliment. This will guarantee that the cast member and supervisors receive the compliment.

You beat me to it

 

[HwdStudio]

You beat me to it

Great minds think alike! You actually gave better instructions.

 

[Dave B]

Hopefully you took the survey after the call, and gave them all 5's, I know that helps a lot

 

[Minnie Mum]

Or, if you don't tweet, you can send an email to:. wdw.guest.communications@disneyworld.com

If you are in the parks, you can go to any Gust Relations desk and ask for a Comment card.

 

[Victaman]

We don't tweet but did use Twitter while on our trip in December just so we could do this. Someone from Disney responded to each tweet and a couple of them included a picture of the cast member with their certificate. It really was nice to know that our complement reached the cast member.

 

[Driver]

All the above plus the best thing is to go to guest relations and ask for the card. You just fill in the blanks, a manager WILL get with the CM and give'm an atta boy and yes it does go on their permanent record card

 

[NelleBelle]

Does the twitter method only work with parks/resort CMor could we do this on upcoming DCL? We’ e always filled out the surveys at the end and named our dining staff/room attendant but wonder if it gets to them or not.