And yet, when it was Pressler, Chapek, pick your villain, it was completely known.Couple issues with this...
For an executive at Josh's level, this is one of those double-edged-sword problems that can't easily be solved. Going out into the park and getting feedback is good, but he also has to trust the executives and leaders that are tasked with solving these issues at the lower level. Dropping in and solving one issue, can just alienate the mid level leaders, precipitate a long list of "what about this other issues" complaints, and even come off as somewhat insincere to the fans/audience.
The fans will still demand fixes to tangible things that impact them directly... that usually means something directly related to the daily operation of the parks/resorts, but at Josh's level, he has to have responsibility for so much more that the audience doesn't see.
That sort of leads to issue two... even if Josh wants to solve all the problems, and is sincere in his desire to make the parks better, his hands are still completely tied but budgets and accounting. If customers/guests keep insisting on value over experience, then that is exactly the type of product Josh will have to offer, regardless of whatever direction he wants to take. Absolutely no point in steering the ship against the current.
Maybe today, but 5 to 10 years from now, Disney could still be producing IP where Universal will still be seeking to buy. Lack of IP is not a problem for Disney.
Splash Mountain was added to Disneyland, 43 years after it was released in theaters.
Nothing is that clear cut. Josh can definitely have come into the role, with long term plans in motion for Lake Nona, that he had almost no input on and no real ability to stop. Other things could be completely driven by him. We have no way of knowing.
Funny how that works.