One of the things that amazes me most about Disney is the propensity for bad news to make it into the press, but for bad news to never see the light of day outside the company. Every week, Lee Cockerell writes a document called the Main Street Diary which is a great internal communication about myriad different topics. My favorite part each week, though, is that stories from Guests come out and talk about their experiences. With the problems at Disneyland and Disney World with injuries and lawsuits, i felt this story would be nice for everyone to read.
Quoted from the Main Street Diary, Aug. 9 edition.
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To Whom It May Concern:
My family and I would like everyone at the Walt Disney World® Resort to know what an exceptional First Aid Staff you have.
My family recently spent a week and a half in Disney at Disney's Port Orleans Resort - Riverside; and while in the Magic Kingdom® Park, my father wasn't feeling well, so my mother took him to the First Aid station on Main Street, U.S.A. Within 15 minutes of arriving at First Aid, the staff had taken my father's blood pressure, had the Emergency Medical Technicians come in, checked his sugar, did an electrocardiogram, and put him in an ambulance to Celebration Health. My mother called me as soon as they were putting him into the ambulance.
I was at the Disney-MGM Studios, and they told me if I went to the First Aid Station at the Disney-MGM Studios, they would get me transportation to Celebration Health as well. I went in and within five minutes was being led out of the park to Security who was already waiting for me and took me right to the hospital. I got there five to ten minutes behind the ambulance.
My father was told by the doctors at Celebration Health that he needed a pacemaker. They actually had to put a temporary wire through his leg to his heart because the doctor didn't think he would survive through the night; his pulse was only 35 to 43 beats per minute. The very next day, Sunday, they put in the pacemaker; and by Monday, by 5:30 in the afternoon, my father was in the Magic Kingdom® Park eating dinner.
We can never thank your staff enough; they saved my father's life. The nurses and Emergency Medical Technician staff acted quickly and checked all the right things to know he needed to get right to the hospital. I know that is their job, but no amount of compensation they get could ever be enough for what they do.
Sincerely,
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This is the type of story that helps keep the magic in Disney. Would that these types of stories would make their way into the news some time.
Joe
Quoted from the Main Street Diary, Aug. 9 edition.
******************************
To Whom It May Concern:
My family and I would like everyone at the Walt Disney World® Resort to know what an exceptional First Aid Staff you have.
My family recently spent a week and a half in Disney at Disney's Port Orleans Resort - Riverside; and while in the Magic Kingdom® Park, my father wasn't feeling well, so my mother took him to the First Aid station on Main Street, U.S.A. Within 15 minutes of arriving at First Aid, the staff had taken my father's blood pressure, had the Emergency Medical Technicians come in, checked his sugar, did an electrocardiogram, and put him in an ambulance to Celebration Health. My mother called me as soon as they were putting him into the ambulance.
I was at the Disney-MGM Studios, and they told me if I went to the First Aid Station at the Disney-MGM Studios, they would get me transportation to Celebration Health as well. I went in and within five minutes was being led out of the park to Security who was already waiting for me and took me right to the hospital. I got there five to ten minutes behind the ambulance.
My father was told by the doctors at Celebration Health that he needed a pacemaker. They actually had to put a temporary wire through his leg to his heart because the doctor didn't think he would survive through the night; his pulse was only 35 to 43 beats per minute. The very next day, Sunday, they put in the pacemaker; and by Monday, by 5:30 in the afternoon, my father was in the Magic Kingdom® Park eating dinner.
We can never thank your staff enough; they saved my father's life. The nurses and Emergency Medical Technician staff acted quickly and checked all the right things to know he needed to get right to the hospital. I know that is their job, but no amount of compensation they get could ever be enough for what they do.
Sincerely,
******************************
This is the type of story that helps keep the magic in Disney. Would that these types of stories would make their way into the news some time.
Joe
