The thing that was shocking was the Iger/Eisner angle and that Disney has potentially active sleeper agents posting. Mainly because I always assumed that Disney monitored this site at a distant and acted through trusted insiders to try and control the message I frankly thought we were beneath them to warrant such time. You know what would be really nice, now that we know they are here, why not have an official Disney PR rep patrol some of these boards (probably not n&r for obvious reasons) FlyerTalk has this for many of the hotel/airlines and it would be really great to have someone around who could answer trip planning questions, Fastpass issues and the like. It would build some good will.
Disney has their own version of these boards - it's called the Mom's Panel. And their answers aren't always correct, nor are they always clearly written. I've seen them flat-out deflect questions that you could tell a higher-up didn't want to answer. It was also set up and is handled in typical Disney fashion - there's no clear path to finding the information you're looking for without searching or asking a question (for example, these forums are very well organized), and there is no directory in which to look through topics. I noticed they've tightened things up a tad, so the search function no longer searches the entire website (which was ludicrous). I've been saying for years that they've needed to stop trying to reinvent the wheel with their website and especially the mom's panel.Definitely agree with this I mentioned something like this but it would be great to have reps on fan and community boards like this, in an official capacity. I am on some other boards that do that and some of the reps have the best understanding of the community culture, and are some of the most well liked, and respected, members on the board.