I have a resort celebration story that still blows me away to this day.
In July of '07 we were at WDW for our oldest DDs Sweet 16 birthday, and staying at ASMusic. After we checked in, I snuck off to the concierge desk. Her birthday was still a few days away, and we would be starting at MK on her special day, but we would be coming back to the resort for a break in the early afternoon. I asked the CM if there was a little something they could have in the room for her when we got back the afternoon of her birthday. Like a card, or a balloon, etc., and I'd be more than happy to pay for it. She said "Don't worry about it, I'll take care of it!" I thanked her and kinda' wondered what little thing she might leave for her, and then didn't think too much about it.
Waiting for rope drop the morning of her birthday is where the first cool thing happened. We were at the front of a huge crowd at the right hand tunnel waiting, and DD was wearing her birthday button as well as a coupla' other things indicating it was her 16th. An elderly cast member noticed and got the attention of the crowd, announced her birthday, and then led the crowd in singing Happy Birthday to her! It was AWESOME...!!!
Then comes the afternoon surprise when we took that break back at the resort.
When I opened the door I couldn't believe what I was seeing...
There was a balloon, half a dozen red roses already in a vase, a Minnie Mouse plush, a Minnie Mouse t-shirt, a coupla' keychains, and a card from Cinderella...!!!!! It was nuts!!!
And, we didn't pay a dime for any of it.
That Concierge CM was not on shift when I went to see if there was some mistake. When I finally was able to track her down the next day, she said it was no mistake and she wouldn't accept payment of any kind. I definitely put in a good word for her to management.
There is no way this is the norm, but, I guess ya' just never know.
Again, still completely blows me away to this day...!!!