nepalostparks
Well-Known Member
Just an FYI for everyone, another "enhancement" coming to Disney's reservation system. Email sent to travel agents below:
Disney will perform a reservation‐system enhancement beginning at 5 p.m. Eastern time (2 p.m. Pacific) on Monday, December 3, 2012, and lasting until Tuesday afternoon, December 4, 2012. This enhancement will allow us to better assist you and your Clients in the future.
During this time, our systems will not be fully functional and we will not be able to process room‐only or vacation package reservations for the Walt Disney World® Resort by phone or online. This includes making new resort reservations, making modifications to existing Resort reservations, providing confirmations or taking payments.
We also will be unable to process reservations for dining, dinner shows, tours, recreation and children’s activity centers at the Walt Disney World Resort, as well as for Cirque du Soleil® La Nouba™, and Clients temporarily will be unable to access Disney’s Online Check‐In Service.
In addition, we will be unable to process room‐only or vacation package reservations for Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort, the Hotels of the Disneyland® Resort or Aulani, A Disney Resort & Spa. We apologize in advance for any inconvenience.
If you have Clients who need to make a payment or modify their Disney reservation, please make every effort to complete these before 5 p.m. on December 3, 2012, or after our systems return to full operation. We expect to be back to full functionality on Tuesday afternoon, December 4, 2012, and will be glad to accommodate your requests at that time.